Hi Mike, Thanks for your quick response.
We also have the CER integrated with the call manager and configured the onsite alert list(They dont have the internal security and the alerts(phone and e-mail) are sent to some main people of the school.)Below is the setup. 1.Single DID(ELIN)is attached to more than one phones by grouping it to ERL. 2.When a 911 call is made the PSAP will receive the DID number ,the location with color code and the Main number of the school as the alternative call back number. 3.The PSAP will call back the alternate call back number (Main number)while dispatching the help 4.The alternate call back number has been provided with the capability to reach the classroom phone at anytime of the day. Inspite of having these options,the client needs the classroom phone to ring the directly. Thanks, Simah. On Tue, Apr 6, 2010 at 10:33 AM, Mike Thompson <mthompson...@gmail.com>wrote: > The way we addressed those in the past is to have any 911 calls coming > from a class room ring a internal security group (hunt group) consisting of > a dozen or so numbers of internal staff (phones that are always manned in > some form or fashion during the day). Any calls that require actual > emergency services are then dispatched / contacted by the office staff of > the school. Another option is if they want to install CER to do e-911, then > you can make the PSAP response callback number a viable endpoint for > incoming calls. > > > > HTH > > > > *From:* ccie_voice-boun...@onlinestudylist.com [mailto: > ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Sivakumar > Mahalingam > *Sent:* Tuesday, April 06, 2010 10:08 AM > *To:* ccie_voice@onlinestudylist.com > *Subject:* [OSL | CCIE_Voice] Time of Day Routing > > > > Hi All, > > > > I need some help in tweaking the TOD routing configuration on a real > network. > > > > Scenario : > > > > It's a school environment where we have configured the TOD for the > classroom phones to goto VM during instruction hours( 8-5) and ring the > phone after hours.It's working and the problem we are facing is, when > someone makes a 911 call during instructional hour from a classroom phone > the call goes to the PSAP and if the PSAP calls back that number ,it directs > the PSAP officer to the VM of that extension. > > So my question is, is there a way to overide the TOD routing for certain > incoming numbers (say 10 numbers from PSAP) and allow those calls only to > ring the phone directly during instructional hours. > > I appericiate all your ideas and help. > > Thanks in advance. > > Simah. > > > > >
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