so if you have 2 partitions with the same DN:
AllHours_P 6110 <- this partition is where the phone DN sits, this is
accessible by the internal phones (school front office, etc) and more
specifically from CER
ToD_RollToVM_P 6110 <- this partition has a CTI port that has Cfwd All to
VM checked. it's accessible only by gateways and calls forwarded from Unity
(to prevent someone tyring to back door access from a call handler)
the important part is the second is a Time of Day partition and is HIGHER
in the CSS than the AllHours parition. that way, when a call comes in from
the gateway, it will see that port first and then roll to voicemail.
the major caveat is that you have to have a separate port for each DN since
a 'masked' extension won't work. the CSS priority only deifferentiates when
there's an EXACT match.
so the incoming GW CSS has:
P1 <- other random partitions
P2
P3
ToD_RollToVM_P
AllHours_P
The CSS applied to CER has only
P1
P2
P3
AllHours_P
Note the absense of the ToD_RollToVM_P, this way calls from CER and
internal phones (if so desired) are never trapped by the CFwd to VM.
MAKE SURE that the MWI CSS has access to only the AllHours_P, we ran into
issues that the MWI wouldn't work during the day and it was because the CTI
Port was getting the MWI on/off requests.
does that make sense?
On Apr 6, 2010 10:59am, Sivakumar Mahalingam <sima...@gmail.com> wrote:
Hi Mike,
Thanks for your quick response.
We also have the CER integrated with the call manager and configured the
onsite alert list(They dont have the internal security and the
alerts(phone and e-mail) are sent to some main people of the
school.)Below is the setup.
1.Single DID(ELIN)is attached to more than one phones by grouping it to
ERL.
2.When a 911 call is made the PSAP will receive the DID number ,the
location with color code and the Main number of the school as the
alternative call back number.
3.The PSAP will call back the alternate call back number (Main
number)while dispatching the help
4.The alternate call back number has been provided with the capability to
reach the classroom phone at anytime of the day.
Inspite of having these options,the client needs the classroom phone to
ring the directly.
Thanks,
Simah.
On Tue, Apr 6, 2010 at 10:33 AM, Mike Thompson mthompson...@gmail.com>
wrote:
The way we addressed those in the past is to have any 911 calls coming
from a class room ring a internal security group (hunt group) consisting
of a dozen or so numbers of internal staff (phones that are always manned
in some form or fashion during the day). Any calls that require actual
emergency services are then dispatched / contacted by the office staff of
the school. Another option is if they want to install CER to do e-911,
then you can make the PSAP response callback number a viable endpoint for
incoming calls.
HTH
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Sivakumar
Mahalingam
Sent: Tuesday, April 06, 2010 10:08 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] Time of Day Routing
Hi All,
I need some help in tweaking the TOD routing configuration on a real
network.
Scenario :
It's a school environment where we have configured the TOD for the
classroom phones to goto VM during instruction hours( 8-5) and ring the
phone after hours.It's working and the problem we are facing is, when
someone makes a 911 call during instructional hour from a classroom phone
the call goes to the PSAP and if the PSAP calls back that number ,it
directs the PSAP officer to the VM of that extension.
So my question is, is there a way to overide the TOD routing for certain
incoming numbers (say 10 numbers from PSAP) and allow those calls only to
ring the phone directly during instructional hours.
I appericiate all your ideas and help.
Thanks in advance.
Simah.
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