Does anyone know if there is a way to define two skill groups for an agent, but give a particular skill group a priority over the other one? Meaning, if two calls are in queue, each for different skill groups, I can adjust which call will get priority over the other based on the type of skill?
Thanks! Matthew Berry, CCVP, Sr. Unified Communications Engineer Kroll | 9023 Columbine Road, Eden Prairie, MN 55347 Single Number Reach +1 952 516 3748 | Fax +1 952 516 3646 | mjbe...@kroll.com<mailto:david.ra...@kroll.com> www.krollontrack.com<http://www.krollbackgroundscreening.com/> | www.kroll.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
