ok thanks it's help me to understand and i created Routing Rule but where should i have to assign this rule .... can u pls explain lil bit ....
On Thu, May 27, 2010 at 2:12 PM, Adam Thompson <[email protected]> wrote: > I think you are looking in the wrong area for a fix to this problem. > > When calling into Unity directly to the pilot number, Unity tries to match > the called number to a mailbox, call handler, directory handler, etc... If > it can not, then it sends the caller to the default opening greeting. > > If you want someone who calls the pilot number directly to be asked for > their ID and password, then you need to create 'Routing Rule' in Unity for > the pilot number. > > Since the caller is calling the pilot directly, you will probably want to > create a 'Direct Routing Rule'. You will want to use the Unity pilot number > (2220) as the routing rule condition and send the caller to the Sign-in > conversation. > > Hope this helps. > > On Thu, May 27, 2010 at 1:56 PM, Salman Shaikh > <[email protected]>wrote: > >> Ok again question when you dial from PSTN to CUE Pilot number 5500 it will >> ask to enter ID and password ... the sam way when you dial from PSTN to >> Unity Pilot number 2220 then it should ask pin and Id to reach from PSTN but >> its' not due to as u said >> The reason you are getting the default greeting when you configure the >> XXXXXXXXXX >> is because Unity can't match that to a current mailbox. >> so how can i get this task .... i hope now it's clear .... :) >> >> Thanks for your help >> >> On Thu, May 27, 2010 at 1:36 PM, Adam Thompson <[email protected]>wrote: >> >>> I guess I am a little confused as to what you are trying to accomplish. >>> Can you break it down step by step as to what you want to display and where? >>> >>> >>> Thanks, >>> Adam >>> >>> >>> On Thu, May 27, 2010 at 1:28 PM, Salman Shaikh < >>> [email protected]> wrote: >>> >>>> basicaly you trying to say i have to use 555XXX in Voice Mail Box Mask >>>> is it rite ? >>>> >>>> Thanks >>>> On Thu, May 27, 2010 at 1:21 PM, Adam Thompson >>>> <[email protected]>wrote: >>>> >>>>> The 'Voice Mail Box Mask' in this instance is used if you want to >>>>> manipulate the called number when it rolls to voicemail. For example, if >>>>> your extensions for a site in CUCM are 4000 - 4999. However in Unity, the >>>>> extension on the voicemail box has to be 5554000 - 5554999. You can >>>>> achieve >>>>> the prepending of the 555 by using this voicemail mask. >>>>> >>>>> Configuring 555XXXX will prepend the 555 on the 4XXX extension sending >>>>> 5554XXX to Unity as the called number. Truthfully, the only time I have >>>>> seen >>>>> this used is if there is a customer requirement for 4 digit extensions in >>>>> CUCM but the full 10 digit number has be configured in Unity due to >>>>> overlapping extension ranges. >>>>> >>>>> The reason you are getting the default greeting when you configure the >>>>> XXXXXXXXXX >>>>> is because Unity can't match that to a current mailbox. >>>>> >>>>> Hope this helps, >>>>> Adam >>>>> >>>>> >>>>> On Thu, May 27, 2010 at 12:13 PM, Salman Shaikh < >>>>> [email protected]> wrote: >>>>> >>>>>> can you pls explain how to achieve this check below settings >>>>>> >>>>>> Voice Mail Profile Information >>>>>> Voice Mail Profile Default (used by 5 devices) Voice Mail Profile >>>>>> Name[image: Required Field] Description Voice Mail Pilot < Use >>>>>> Default > No Voice Mail 2220/< None > Voice Mail Box Mask Make this >>>>>> the default Voice Mail Profile for the System >>>>>> >>>>>> now can u pls explain me if i put VM Box Mask : XXXXXXXXXX then my all >>>>>> call going to General VM Box not user VM Box OR when i press messages >>>>>> buttons same thing but When i put XXXX it's going to User VM Box >>>>>> so now my question is I want to see E164 # on display but it's not >>>>>> working pls let me know how to achieve this and same thing in CUE (not >>>>>> thru >>>>>> CTI RP) is there any other solution ? >>>>>> >>>>>> Thanks in advance >>>>>> >>>>>> On Thu, May 27, 2010 at 9:17 AM, Pulos, Greg <[email protected]>wrote: >>>>>> >>>>>>> I use external voicemail masks on all 72 voicemail ports we have. >>>>>>> Works fine. >>>>>>> >>>>>>> greg >>>>>>> >>>>>>> >>>>>>> -----Original Message----- >>>>>>> From: [email protected] [mailto: >>>>>>> [email protected]] On Behalf Of cisco voip >>>>>>> Sent: Wednesday, May 26, 2010 11:36 PM >>>>>>> To: Salman Shaikh >>>>>>> Cc: [email protected] >>>>>>> Subject: Re: [OSL | CCIE_Voice] External Phone # mask in Unity >>>>>>> >>>>>>> You can use CTI Route point >>>>>>> >>>>>>> >>>>>>> On Thu, May 27, 2010 at 8:22 AM, Salman Shaikh < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> >>>>>>> Is there any way to assign " external phone number mask" to >>>>>>> voicemail >>>>>>> pilot number (in CUE and UC both)? on display when you call >>>>>>> from PSTN VM Pilot number .... >>>>>>> I appreciate your advise. >>>>>>> >>>>>>> Thanks >>>>>>> sal >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> For more information regarding industry leading CCIE Lab >>>>>>> training, please visit www.ipexpert.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> For more information regarding industry leading CCIE Lab training, >>>>>> please visit www.ipexpert.com >>>>>> >>>>>> >>>>> >>>> >>> >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, please >>> visit www.ipexpert.com >>> >>> >> > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > >
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