Hi Guys, I created rule and it works but instead of ID it asking user name and i tried it didn't work if i put wrong id then it asking me to put pin and when i put pin number it works but still is not similar to CUE and in CUE when u dial pilot number it will ask ID which is user Ext (4001) then pin #
also i didn't get the point of order rule newly one first or ..... ? On Thu, May 27, 2010 at 3:24 PM, Adam Thompson <[email protected]> wrote: > One thing I forgot is that the order that your rules are in matters. So, > you will want to make sure your newly created rule is first in the list. > Otherwise, all it will get routed to the Opening Greeting before your rule > is even consulted. > > Thanks, > > > On Thu, May 27, 2010 at 3:14 PM, Adam Thompson <[email protected]>wrote: > >> You don't have to assign the routing rule anywhere. As long as it is >> defined correctly and enabled/active it will be consulted when unity takes >> the inbound call. >> >> >> >> On Thu, May 27, 2010 at 2:41 PM, Salman Shaikh <[email protected] >> > wrote: >> >>> ok thanks it's help me to understand and i created Routing Rule but where >>> should i have to assign this rule .... can u pls explain lil bit .... >>> >>> >>> On Thu, May 27, 2010 at 2:12 PM, Adam Thompson <[email protected]>wrote: >>> >>>> I think you are looking in the wrong area for a fix to this problem. >>>> >>>> When calling into Unity directly to the pilot number, Unity tries to >>>> match the called number to a mailbox, call handler, directory handler, >>>> etc... If it can not, then it sends the caller to the default opening >>>> greeting. >>>> >>>> If you want someone who calls the pilot number directly to be asked for >>>> their ID and password, then you need to create 'Routing Rule' in Unity for >>>> the pilot number. >>>> >>>> Since the caller is calling the pilot directly, you will probably want >>>> to create a 'Direct Routing Rule'. You will want to use the Unity pilot >>>> number (2220) as the routing rule condition and send the caller to the >>>> Sign-in conversation. >>>> >>>> Hope this helps. >>>> >>>> On Thu, May 27, 2010 at 1:56 PM, Salman Shaikh < >>>> [email protected]> wrote: >>>> >>>>> Ok again question when you dial from PSTN to CUE Pilot number 5500 it >>>>> will ask to enter ID and password ... the sam way when you dial from PSTN >>>>> to >>>>> Unity Pilot number 2220 then it should ask pin and Id to reach from PSTN >>>>> but >>>>> its' not due to as u said >>>>> The reason you are getting the default greeting when you configure the >>>>> XXXXXXXXXX >>>>> is because Unity can't match that to a current mailbox. >>>>> so how can i get this task .... i hope now it's clear .... :) >>>>> >>>>> Thanks for your help >>>>> >>>>> On Thu, May 27, 2010 at 1:36 PM, Adam Thompson >>>>> <[email protected]>wrote: >>>>> >>>>>> I guess I am a little confused as to what you are trying to >>>>>> accomplish. Can you break it down step by step as to what you want to >>>>>> display and where? >>>>>> >>>>>> Thanks, >>>>>> Adam >>>>>> >>>>>> >>>>>> On Thu, May 27, 2010 at 1:28 PM, Salman Shaikh < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> basicaly you trying to say i have to use 555XXX in Voice Mail Box >>>>>>> Mask is it rite ? >>>>>>> >>>>>>> Thanks >>>>>>> On Thu, May 27, 2010 at 1:21 PM, Adam Thompson < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> The 'Voice Mail Box Mask' in this instance is used if you want to >>>>>>>> manipulate the called number when it rolls to voicemail. For example, >>>>>>>> if >>>>>>>> your extensions for a site in CUCM are 4000 - 4999. However in Unity, >>>>>>>> the >>>>>>>> extension on the voicemail box has to be 5554000 - 5554999. You can >>>>>>>> achieve >>>>>>>> the prepending of the 555 by using this voicemail mask. >>>>>>>> >>>>>>>> Configuring 555XXXX will prepend the 555 on the 4XXX extension >>>>>>>> sending 5554XXX to Unity as the called number. Truthfully, the only >>>>>>>> time I >>>>>>>> have seen this used is if there is a customer requirement for 4 digit >>>>>>>> extensions in CUCM but the full 10 digit number has be configured in >>>>>>>> Unity >>>>>>>> due to overlapping extension ranges. >>>>>>>> >>>>>>>> The reason you are getting the default greeting when you configure >>>>>>>> the XXXXXXXXXX is because Unity can't match that to a current >>>>>>>> mailbox. >>>>>>>> >>>>>>>> Hope this helps, >>>>>>>> Adam >>>>>>>> >>>>>>>> >>>>>>>> On Thu, May 27, 2010 at 12:13 PM, Salman Shaikh < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> can you pls explain how to achieve this check below settings >>>>>>>>> >>>>>>>>> Voice Mail Profile Information >>>>>>>>> Voice Mail Profile Default (used by 5 devices) Voice Mail >>>>>>>>> Profile Name[image: Required Field] Description Voice Mail Pilot < >>>>>>>>> Use Default > No Voice Mail 2220/< None > Voice Mail Box Mask Make >>>>>>>>> this the default Voice Mail Profile for the System >>>>>>>>> >>>>>>>>> now can u pls explain me if i put VM Box Mask : XXXXXXXXXX then my >>>>>>>>> all call going to General VM Box not user VM Box OR when i press >>>>>>>>> messages >>>>>>>>> buttons same thing but When i put XXXX it's going to User VM Box >>>>>>>>> so now my question is I want to see E164 # on display but it's not >>>>>>>>> working pls let me know how to achieve this and same thing in CUE >>>>>>>>> (not thru >>>>>>>>> CTI RP) is there any other solution ? >>>>>>>>> >>>>>>>>> Thanks in advance >>>>>>>>> >>>>>>>>> On Thu, May 27, 2010 at 9:17 AM, Pulos, Greg <[email protected]>wrote: >>>>>>>>> >>>>>>>>>> I use external voicemail masks on all 72 voicemail ports we have. >>>>>>>>>> Works fine. >>>>>>>>>> >>>>>>>>>> greg >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -----Original Message----- >>>>>>>>>> From: [email protected] [mailto: >>>>>>>>>> [email protected]] On Behalf Of cisco voip >>>>>>>>>> Sent: Wednesday, May 26, 2010 11:36 PM >>>>>>>>>> To: Salman Shaikh >>>>>>>>>> Cc: [email protected] >>>>>>>>>> Subject: Re: [OSL | CCIE_Voice] External Phone # mask in Unity >>>>>>>>>> >>>>>>>>>> You can use CTI Route point >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Thu, May 27, 2010 at 8:22 AM, Salman Shaikh < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Is there any way to assign " external phone number mask" to >>>>>>>>>> voicemail >>>>>>>>>> pilot number (in CUE and UC both)? on display when you call >>>>>>>>>> from PSTN VM Pilot number .... >>>>>>>>>> I appreciate your advise. >>>>>>>>>> >>>>>>>>>> Thanks >>>>>>>>>> sal >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> For more information regarding industry leading CCIE Lab >>>>>>>>>> training, please visit www.ipexpert.com >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> For more information regarding industry leading CCIE Lab training, >>>>>>>>> please visit www.ipexpert.com >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> For more information regarding industry leading CCIE Lab training, >>>>>> please visit www.ipexpert.com >>>>>> >>>>>> >>>>> >>>> >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, >>>> please visit www.ipexpert.com >>>> >>>> >>> >> > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > >
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