Hi, I'm trying to configure CSQ in such way, that incoming calls are always reouted to the first agent, then to the other (vol 2 lab 10) I see 2 ways of achieving this: * configure CSQ with resource group selection model + resource selection criteria set to "Linear" * configure CSQ with skill based routing, assign appropriate skills to the agents and choose "Most/Least skilled" selection criteria
However, none of these work. I always get the same behaviour: circular call routing (each new call ends up at different agent) Am I missing something? I even tried restarting the UCCX engine. UCCX is on a VMWare. I had a nasty bug with it - couldn't configure one button login. After few hours of fighting with it I on VMWare (didn't succeed) I configured it in 3 minutes on another UCCX installation on a physical server. what a waste of time... It makes me wonder, if this is not something similar. best regards kobel
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