i've tested this today and works fine, all call are first delivered to the first agent.
On Wed, Jun 9, 2010 at 5:32 PM, wolfsrudel <wolfsru...@gmail.com> wrote: > easiest would be routing by skill (most skilled). if one of the agents > has a higher weight (on that skill, not the weight attribute) then any > call should always be delivered to the same agent always, no matter > what. > > > On Wed, Jun 9, 2010 at 3:25 PM, kobel <findko...@gmail.com> wrote: >> Hi, >> >> I'm trying to configure CSQ in such way, that incoming calls are always >> reouted to the first agent, then to the other (vol 2 lab 10) >> I see 2 ways of achieving this: >> * configure CSQ with resource group selection model + resource selection >> criteria set to "Linear" >> * configure CSQ with skill based routing, assign appropriate skills to the >> agents and choose "Most/Least skilled" selection criteria >> >> However, none of these work. I always get the same behaviour: circular call >> routing (each new call ends up at different agent) >> Am I missing something? I even tried restarting the UCCX engine. >> >> UCCX is on a VMWare. I had a nasty bug with it - couldn't configure one >> button login. After few hours of fighting with it I on VMWare (didn't >> succeed) I configured it in 3 minutes on another UCCX installation on a >> physical server. what a waste of time... It makes me wonder, if this is not >> something similar. >> >> best regards >> kobel >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> > _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
