Thanks for your replies. Primary extension is assigned to end user and that extension matches with the line number of CUPC. The users are assigned to the Standard CCM End Users, and CTI Enabled groups
What is the version of CUPC you guys use? Thank you On Sun, Jun 27, 2010 at 9:03 AM, kobel <findko...@gmail.com> wrote: > See if adding the end user to "Standard CUCM users" group in CUCM helps > > regards > > On Sat, Jun 26, 2010 at 10:30 PM, Daniel Berlinski > <dberlin...@gmail.com>wrote: > >> Hello all >> Out of ideas now after troubleshooting extensively a Presence problem. >> I'm finalizing lab 5 Vol 2 and I can't get CUPC to download its TFTP >> configuration file from CUCM and for that reason I do not even see the >> option for selecting "softphone control" Any help is appreciated. What I >> have and what I've done is the following: >> >> 1- Cretaed device named UPC+12alphanumeric characters, in my case >> UPCTERRELLEPRYO, associated its line to the enduser >> 2- End user configured with primary extension, associated with UPC phone >> device, CTI control of its devices and group association to CTI enabled >> group. >> 3- Still in CUCM, Capabilities Assignment was provided for the user. >> 5- In CUPS, Application-Cisco Unified Personal Comm - Settings I have >> provided the IP addresses for TFTP server primary and secondary >> >> Presence status is working fine and Deskphone control works fine as well. >> My problem here is that the CUPC SIP phone is not getting in Show Server >> Health a tftp file to download. It displays the IP addres of TFTP primary >> and seoondary but it does not display the UPCTERRELLEPRYO.CNF.XML file to >> download. >> >> To troubleshoot this I have done the following: >> 1- Went in DOS and did a tftp -i 10.10.210.10 get UPCTERRELLEPRYO.CNF.XML >> and files downloaded OK so there is no network issues here. Inside the file >> I saw references to TFTP server as IP addresses so no >> name resolution issues either. >> 2- Ran Wireshark and did not see any attempts from the client machine to >> register with CUCM via SIP so client is not even attempting to register. In >> fact nothing displays when I filter the capture by the CUCM ip addresses. >> 3- Listing my cupc users by clicking in CUPS, application, Cisco Unified >> personal comm, user settings I see my users listed there but under the >> column "Client Type" nothing displays >> 4- Created another UPC device for another user with another name and it >> still presents same problem. >> 5- Tried to enable all phone tracing in CUCM and everything else related >> to SIP under trace settings and nothing displayed with relation to the UPC >> phone attempting to register. >> >> Not sure what to do next, my version of CUPC is 7.0(2.13496) I havem't >> looked for bugs yet. What version are you guys using? If anyone has any >> ideas please let me know >> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> >
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