Hi Guys I want to let you all know that it works only if the username is lower then 12 characters and match exactly with the UPCdevicename.
Also for you info, phone Owner ID and assigning the end user to the CCM End users and CTI enabled groups was not neceessary to make it work. Cheers On Sun, Jun 27, 2010 at 12:16 PM, Daniel Berlinski <dberlin...@gmail.com>wrote: > Hello Pavan > CUPC is not even requesting the config xml file, checked with wireshark. > In show server health there is no value against TFTP.Filename= > > I can't get it to work even after the client upgrade. I guess I will > re-image the CUPS server and will update later. > > Cheers > > 2010/6/27 Pavan <pav.c...@gmail.com> > > Daniel, >> >> Before you go check replication, check to see if cups is even requesting >> the correct config xml file. >> >> Replication could only be a problem when cups tries to register to ucm and >> ucm rejects the register request >> >> Sent from my phone >> >> On Jun 26, 2010, at 16:52, Roger Källberg <roger.kallb...@cygate.se> >> wrote: >> >> Hi Daniel, >> It's not always that you can trust the information given by the show perf >> query class "Number of Replicates Created and State of Replication" command. >> >> One easy thing that you can do to verify if you have a db repl problem is >> to put your phones, or any other device, in a pub only enviroment. If all >> works then you know that the sub didn't have the correct info. >> >> And in thet case you need to repair the db replication by utils >> debreplication stop ,1 on sub, then when promtpt returns on the sub put in >> the same command on pub). When the prompt returns on the pub use utils >> dbreplication repair all on the pub. This will take some time to complete. >> >> *Roger Källberg* >> CCIE #26199 (Voice) >> Consultant >> Cygate AB >> Eric Perssons väg 21, SE-217 62 MALMÖ >> >> Direkt: +46108787498 >> Växel: +46108787400 >> roger.kallb...@cygate.se >> ------------------------------ >> *Från:* Daniel Berlinski [dberlin...@gmail.com] >> *Skickat:* den 26 juni 2010 23:44 >> *Till:* Roger Källberg >> *Kopia:* kobel; osl osl >> *Ämne:* Re: [OSL | CCIE_Voice] Presence Issues> Softphone mode in CUPC >> Lab 5 Volume 2 >> >> Hi Kobel >> Owner was setup for the mobility section to work. It is in there. >> >> Hi Roger >> The way I know how to verify dbReplication is: >> admin:show perf query class "Number of Replicates Created and State of >> Replication" >> ==>query class : >> >> - Perf class (Number of Replicates Created and State of Replication) has >> instances and values: >> ReplicateCount -> Number of Replicates Created = 412 >> ReplicateCount -> Replicate_State = 2 >> >> My reading of this is that is all good. Am I right? >> >> Well, I have rebooted this many times already so I think I will just >> upgrade the client and see what happens. Will update you all. Thnaks >> >> >> >> >> >> >> 2010/6/27 Roger Källberg < <roger.kallb...@cygate.se> >> roger.kallb...@cygate.se> >> >>> Try to verify if db replication is ok, if not, fix that. You might also >>> want to restart the CTI Manager on both sub and pub. >>> >>> Brgds, >>> *Roger Källberg* >>> CCIE #26199 (Voice) >>> Consultant >>> Cygate AB >>> Eric Perssons väg 21, SE-217 62 MALMÖ >>> >>> Direkt: +46108787498 >>> Växel: +46108787400 >>> roger.kallb...@cygate.se >>> ------------------------------ >>> *Från:* Daniel Berlinski [ <dberlin...@gmail.com>dberlin...@gmail.com] >>> *Skickat:* den 26 juni 2010 23:18 >>> *Till:* kobel >>> *Kopia:* osl osl >>> *Ämne:* Re: [OSL | CCIE_Voice] Presence Issues> Softphone mode in CUPC >>> Lab 5 Volume 2 >>> >>> Thanks for your replies. >>> >>> Primary extension is assigned to end user and that extension matches with >>> the line number of CUPC. >>> The users are assigned to the Standard CCM End Users, and CTI Enabled >>> groups >>> >>> What is the version of CUPC you guys use? >>> >>> Thank you >>> >>> On Sun, Jun 27, 2010 at 9:03 AM, kobel < <findko...@gmail.com> >>> findko...@gmail.com> wrote: >>> >>>> See if adding the end user to "Standard CUCM users" group in CUCM helps >>>> >>>> regards >>>> >>>> On Sat, Jun 26, 2010 at 10:30 PM, Daniel Berlinski >>>> <<dberlin...@gmail.com> >>>> dberlin...@gmail.com> wrote: >>>> >>>>> Hello all >>>>> Out of ideas now after troubleshooting extensively a Presence problem. >>>>> I'm finalizing lab 5 Vol 2 and I can't get CUPC to download its TFTP >>>>> configuration file from CUCM and for that reason I do not even see the >>>>> option for selecting "softphone control" Any help is appreciated. What I >>>>> have and what I've done is the following: >>>>> >>>>> 1- Cretaed device named UPC+12alphanumeric characters, in my case >>>>> UPCTERRELLEPRYO, associated its line to the enduser >>>>> 2- End user configured with primary extension, associated with UPC >>>>> phone device, CTI control of its devices and group association to CTI >>>>> enabled group. >>>>> 3- Still in CUCM, Capabilities Assignment was provided for the user. >>>>> 5- In CUPS, Application-Cisco Unified Personal Comm - Settings I have >>>>> provided the IP addresses for TFTP server primary and secondary >>>>> >>>>> Presence status is working fine and Deskphone control works fine as >>>>> well. My problem here is that the CUPC SIP phone is not getting in Show >>>>> Server Health a tftp file to download. It displays the IP addres of TFTP >>>>> primary and seoondary but it does not display the UPCTERRELLEPRYO.CNF.XML >>>>> file to download. >>>>> >>>>> To troubleshoot this I have done the following: >>>>> 1- Went in DOS and did a tftp -i 10.10.210.10 get >>>>> UPCTERRELLEPRYO.CNF.XML and files downloaded OK so there is no network >>>>> issues here. Inside the file I saw references to TFTP server as IP >>>>> addresses so no >>>>> name resolution issues either. >>>>> 2- Ran Wireshark and did not see any attempts from the client machine >>>>> to register with CUCM via SIP so client is not even attempting to >>>>> register. >>>>> In fact nothing displays when I filter the capture by the CUCM ip >>>>> addresses. >>>>> 3- Listing my cupc users by clicking in CUPS, application, Cisco >>>>> Unified personal comm, user settings I see my users listed there but under >>>>> the column "Client Type" nothing displays >>>>> 4- Created another UPC device for another user with another name and it >>>>> still presents same problem. >>>>> 5- Tried to enable all phone tracing in CUCM and everything else >>>>> related to SIP under trace settings and nothing displayed with relation to >>>>> the UPC phone attempting to register. >>>>> >>>>> Not sure what to do next, my version of CUPC is 7.0(2.13496) I havem't >>>>> looked for bugs yet. What version are you guys using? If anyone has any >>>>> ideas please let me know >>>>> >>>>> >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit <http://www.ipexpert.com>www.ipexpert.com >>>>> >>>>> >>>> >>> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit <http://www.ipexpert.com>www.ipexpert.com >> >> >
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