Hi all,
In my practice lab I've been asked to configure HQ phone 2 to be controlled by CUPC (desk phone not softphone). After setting up the sip trunk, assigning license capabilities and allowing the associating the end user to the device with CTI Enabled permissions I configure all the necessary components in CUPS. After I've finished configuration in CUPS I check the system dashboard to verify my user has been allocated desktop control and everything else is good on the CUPS server. I am able to successfully log into CUPC however I don't have any desk phone control. A restart of CUPS and CUCM doesn't yield a different result. For curiosity I build a Unified Personal Communicator phone in UCM and associate it to the end user. I also apply a CTI gateway in CUPS and try my login again. This time not only do I have softphone capabilities but I am also able to control the desk phone, yet I haven't changed any settings pertaining to desk phone control. Please correct me if I'm wrong but I don't believe I should need a UPC device for just desk phone control. I'm wondering if this is a bug I'm hitting or if there is something I have configured incorrectly. It seems that in my lab I run into this problem every single time when configuring desk phone control. Has anyone else run into this problem? Help! Casey This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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