I was trying to configure a CME router to stream music on hold to its
e-phones. The CME router is also the voice gateway to PSTN.
Here are the results:
Scenario #1 Calls between e-phones. e-phones can hear MOH.
Scenario #2 Calls between e-phone and PSTN phones. PSTN phones can hear
MOH.
Scenario #3 Calls between e-phone and PSTN phones. e-phones hear
beep-on-hold (beep-beep-beep).
I was trying to troubleshoot Scenario #3.
Here are the configure highlights:
=========
ip multicast-routing
!
interface vlan502
description e-phone vlan
ip address 142.102.66.254 255.255.255.0
ip pim dense
interface Loopback0
ip address 142.1.66.254 255.255.255.255
ccm-manager music-on-hold
telephony-service
ip source-address 142.102.66.254 port 2000
moh music-on-hold.au
multicast moh 239.1.1.1 port 16384 route 142.1.66.254 142.102.66.254
=========
Attached are the full router config and debug output.
Any help is appreciated!
Michael
version 12.4
service timestamps debug datetime msec localtime show-timezone
service timestamps log datetime msec localtime show-timezone
no service password-encryption
!
hostname R3
!
boot-start-marker
boot-end-marker
!
card type e1 0 0
logging message-counter syslog
logging buffered 512000
enable secret 5 $1$mwEV$3uqLkfGBScOF9BIOcFFLd1
!
no aaa new-model
clock timezone HKT 8
network-clock-participate wic 0
!
!
!
dot11 syslog
ip source-route
ip cef
!
!
ip dhcp excluded-address 142.102.66.1 142.102.66.9
ip dhcp excluded-address 142.102.66.31 142.102.66.254
!
ip dhcp pool CME
network 142.102.66.0 255.255.255.0
default-router 142.102.66.254
option 150 ip 142.102.66.254
!
!
no ip domain lookup
ip multicast-routing
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-net5
!
voice-card 0
!
!
!
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
!
!
voice class h323 1
h225 timeout tcp establish 3
h225 timeout setup 3
!
!
!
!
!
!
!
!
!
!
!
voice translation-rule 1
rule 1 /^.*\(4...\)/ /\1/
!
voice translation-rule 2
rule 1 /^852\(4...\)/ /\1/
!
voice translation-rule 11
rule 1 /^4...$/ /2404&/ type any subscriber plan any isdn
!
voice translation-rule 12
rule 1 /^4...$/ /8522404&/ type any international plan any isdn
!
voice translation-rule 21
rule 1 // // type any subscriber plan any isdn
!
voice translation-rule 22
rule 1 // // type any international plan any isdn
!
!
voice translation-profile gk_in
translate called 1
!
voice translation-profile int_out
translate calling 12
translate called 22
!
voice translation-profile loc_out
translate calling 11
translate called 21
!
voice translation-profile pstn_in
translate called 1
!
!
voip-incoming translation-profile gk_in
!
!
!
!
!
archive
log config
hidekeys
!
!
controller E1 0/0/0
pri-group timeslots 1-6,16
description PSTN 0/1/0
!
!
!
!
!
interface Loopback0
ip address 142.1.66.254 255.255.255.255
!
interface GigabitEthernet0/0
no ip address
shutdown
duplex auto
speed auto
media-type rj45
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
media-type rj45
!
interface FastEthernet0/2/0
description SW G1/0/22 SiteC SoftPhone
switchport access vlan 502
!
interface FastEthernet0/2/1
description SiteC Phone1
switchport access vlan 602
switchport voice vlan 502
spanning-tree portfast
!
interface FastEthernet0/2/2
description SiteC Phone2
switchport access vlan 602
switchport voice vlan 502
spanning-tree portfast
!
interface FastEthernet0/2/3
shutdown
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn outgoing display-ie
no cdp enable
!
interface Serial0/1/0
no ip address
encapsulation frame-relay IETF
ip ospf mtu-ignore
no fair-queue
frame-relay lmi-type ansi
!
interface Serial0/1/0.301 point-to-point
description DLCI 301 to R1 DLCI 103
ip address 156.201.26.2 255.255.255.0
frame-relay interface-dlci 301
!
interface Service-Engine1/0
no ip address
shutdown
!
interface Vlan1
no ip address
shutdown
!
interface Vlan502
ip address 142.102.66.254 255.255.255.0
ip pim dense-mode
h323-gateway voip interface
h323-gateway voip id GK ipaddr 142.1.64.254 1719
h323-gateway voip h323-id CME-HKG
h323-gateway voip tech-prefix 852
h323-gateway voip bind srcaddr 142.102.66.254
!
interface Vlan602
ip address 142.202.66.254 255.255.255.0
!
router ospf 1
router-id 142.1.66.254
log-adjacency-changes
network 0.0.0.0 255.255.255.255 area 0
!
ip forward-protocol nd
ip http server
no ip http secure-server
!
!
!
!
!
!
!
!
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/320x212x16/Sunrise.png
tftp-server flash:Desktops/320x212x16/Sunrise-TN.png
!
control-plane
!
!
!
voice-port 0/0/0:15
translation-profile incoming pstn_in
!
ccm-manager music-on-hold
!
mgcp fax t38 ecm
!
!
!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
!
dial-peer voice 999 pots
destination-pattern 999
no digit-strip
port 0/0/0:15
!
dial-peer voice 11 pots
translation-profile outgoing loc_out
destination-pattern 9[2-9].......
port 0/0/0:15
!
dial-peer voice 12 pots
translation-profile outgoing int_out
destination-pattern 900T
port 0/0/0:15
!
dial-peer voice 2301 voip
destination-pattern [23]...$
voice-class codec 1
session target ras
tech-prefix 1
dtmf-relay h245-alphanumeric
no vad
!
dial-peer voice 2302 pots
preference 1
destination-pattern 2...$
port 0/0/0:15
prefix 1408202
!
dial-peer voice 2303 pots
preference 1
destination-pattern 3...$
port 0/0/0:15
prefix 1972303
!
!
gateway
timer receive-rtp 1200
!
!
!
gatekeeper
shutdown
!
!
telephony-service
no auto-reg-ephone
max-ephones 4
max-dn 10
ip source-address 142.102.66.254 port 2000
time-zone 42
date-format dd-mm-yy
max-conferences 12 gain -6
moh music-on-hold.au
multicast moh 239.1.1.1 port 16384 route 142.1.66.254 142.102.66.254
transfer-system full-consult
create cnf-files version-stamp 7960 Mar 17 2011 06:04:22
!
!
ephone-dn 1 octo-line
number 4001 no-reg primary
description +85224044001
name SC Phone1
!
!
ephone-dn 2 octo-line
number 4002 no-reg primary
description +85224044002
name SC Phone2
!
!
ephone-dn 3 octo-line
number 4003 no-reg primary
huntstop channel 5
!
!
ephone-dn 8
number 4008 no-reg primary
description +85224044008
name SC CIPC
!
!
ephone 1
privacy off
privacy-button
device-security-mode none
mac-address 001D.45B6.40A1
busy-trigger-per-button 2
type 7965
button 1:1 2:3
!
!
!
ephone 2
privacy off
device-security-mode none
mac-address 0026.CBBE.BC9C
busy-trigger-per-button 4
type 7965
button 1:2 2:3
!
!
!
ephone 8
device-security-mode none
mac-address 1122.3344.5566
type CIPC
button 1:8
!
!
!
line con 0
exec-timeout 0 0
line aux 0
line 66
no activation-character
no exec
transport preferred none
transport input all
transport output all
line vty 0 4
password cisco
login
length 0
!
scheduler allocate 20000 1000
ntp update-calendar
ntp server 157.26.1.253
end
R3#sh ip mul int
Vlan502 is up, line protocol is up
Internet address is 142.102.66.254/24
Multicast routing: enabled
Multicast switching: fast
Multicast packets in/out: 0/0
Multicast TTL threshold: 0
Multicast Tagswitching: disabled
R3#sh ephone sum
hairpin_block:
ephone-1[0] Mac:001D.45B6.40A1 TCP socket:[2] activeLine:0 whisperLine:0
REGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0
reset_sent:0 debug:0 privacy:0 primary_dn: 1*
IP:142.102.66.11 7965 keepalive 49 music 0 1:1 2:3
privacy button is enabled
ephone-2[1] Mac:0026.CBBE.BC9C TCP socket:[1] activeLine:0 whisperLine:0
REGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0
reset_sent:0 debug:0 privacy:0 primary_dn: 2*
IP:142.102.66.10 7965 keepalive 50 music 0 1:2 2:3
ephone-8[2] Mac:1122.3344.5566 TCP socket:[-1] activeLine:0 whisperLine:0
UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0
reset_sent:0 debug:0 primary_dn: 8*
IP:0.0.0.0 Unknown 0 keepalive 0 music 0
Max 4, Registered 2, Unregistered 1, Deceased 0 High Water Mark 5, Sockets 2
ephone_send_packet process switched 0
Max Conferences 12 with 0 active (12 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 830), Media Clients 0, B-ACD Clients 0
File music-on-hold.au type AU Media_Payload_G711Ulaw64k 160 bytes
Moh multicast on 239.1.1.1 port 16384 via 142.1.66.254
via 142.102.66.254
########## PSTN phone hears music #########
Mar 20 22:16:02.640 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:02.640 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:07.760 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:07.760 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:12.180 HKT: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now
connected to 911 N/A
Mar 20 09:16:12.178 CDT: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 24044001 N/A
Mar 20 22:16:12.876 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:12.876 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:13.780 HKT: Added DN 1 chan 1 to MOH in position 0 with 1 clients
Mar 20 22:16:13.780 HKT: ephone_hold_resume: secured dn=1 chan=1 hold=1
callID=31
Mar 20 22:16:17.616 HKT: ifs_read flash:music-on-hold.au end of file at 494581
read 1940 = 496521
Mar 20 22:16:17.620 HKT: moh tail fill from 24 at 0xC354CBC8 length 6060
Mar 20 22:16:18.000 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:18.000 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:23.120 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:23.120 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:27.792 HKT: %ISDN-6-DISCONNECT: Interface Serial0/0/0:0
disconnected from 911 , call lasted 15 seconds
Mar 20 09:16:27.786 CDT: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0
disconnected from 24044001 , call lasted 15 seconds
Mar 20 22:16:27.796 HKT: Removed DN 1 from MOH 0 clients at position 0
Mar 20 22:16:28.228 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:28.228 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
########## CME e-phone hears beep on hold #########
R3#
Mar 20 22:16:38.484 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:38.484 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 09:16:42.818 CDT: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 24044001 N/A
Mar 20 22:16:42.824 HKT: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now
connected to 911 N/A
Mar 20 22:16:43.604 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:43.604 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:48.709 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:48.709 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:53.837 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:53.837 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:16:58.957 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:16:58.957 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 22:17:04.077 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:17:04.077 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
Mar 20 09:17:05.758 CDT: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0
disconnected from 24044001 , call lasted 22 seconds
Mar 20 22:17:05.757 HKT: %ISDN-6-DISCONNECT: Interface Serial0/0/0:0
disconnected from 911 , call lasted 22 seconds
Mar 20 22:17:09.197 HKT: MoH route If Loopback0 46 142.1.66.254 via 142.1.66.254
Mar 20 22:17:09.197 HKT: MoH route If Vlan502 ETHERNET 142.102.66.254 via ARP
R3#
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