Sounds like your pstn router is not configured for moh. 

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On Mar 20, 2011, at 8:34, Michael Luo <[email protected]> wrote:

> I was trying to configure a CME router to stream music on hold to its 
> e-phones.  The CME router is also the voice gateway to PSTN.
> 
> Here are the results:
> 
> Scenario #1 Calls between e-phones.  e-phones can hear MOH.
> 
> Scenario #2 Calls between e-phone and PSTN phones.  PSTN phones can hear MOH.
> 
> Scenario #3 Calls between e-phone and PSTN phones.  e-phones hear 
> beep-on-hold (beep-beep-beep).
> 
> I was trying to troubleshoot Scenario #3.
> 
> Here are the configure highlights:
> 
> =========
> ip multicast-routing
> !
> interface vlan502
>  description e-phone vlan
>  ip address 142.102.66.254 255.255.255.0
>  ip pim dense
> 
> interface Loopback0
>  ip address 142.1.66.254 255.255.255.255
> 
> ccm-manager music-on-hold
> 
> telephony-service
>  ip source-address 142.102.66.254 port 2000
>  moh music-on-hold.au
>  multicast moh 239.1.1.1 port 16384 route 142.1.66.254 142.102.66.254
> =========
> 
> Attached are the full router config and debug output.
> 
> Any help is appreciated!
> 
> Michael
> <Router-Config.txt>
> <debug.txt>
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