Ok, while I am awaiting help from you, here is my own thoughts on LAB. I will try no to violate NDA, I want to share some of my experiences.
1. device-by-device or question-by-question approach It depends. For example, device approach is better if cue integrate with cme. but I think technology (question) approach is beeter if cue integrate with cucm. 2. touch cue sooner than later Vic Mahil already said repeatedly in his blog/lectures. cue took a lot of times and may need a few reboots. So, you can do something else while rebooting cue 3. don't wait to do uccx as last you need a very good knowledge on scripting and rdp to uccx is very slow it was so slow for all my attempts. I did politely told proctor but I was told nicely that we all have the same setup/lab well anyway what a very slow box indeed
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