Dear Experts;
I am doing practice of UCCX agent login in one button. As per the requirement I have created one button login. In resource configuration I have selected Automatic available ..ENABLE.. Where as after logging all the agents are showing not Ready and I have to manually make them ready.. This one issue. Another issue I am facing..as per my script when I am dialing the UCCX application number 2400..it playing You are transferred to agent HQPH1 and in HQPH1 the line showing reserved (without any Ringing)and after 1-2 sec agent showing Not ready. Appreciate your valuable suggestion to resolve this issue Regards Darsh
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