When agents first log in they will be not ready. Automatic available - enable - refers to after call treatment, after wrap-up time automatic availability.
And for your final problem check CSS of the CTI Ports, make sure they have access to agents DN's partition. Basically after an agent has been selected and reserved, UCCX tries to transfer the call to this agent. And if it fails then it returns the caller back in the queue and places the agent in NOT READY state. Cheers, Sent from my iPad On 19 Feb 2012, at 22:42, darshan <ccievoice0...@hotmail.com> wrote: > Dear Experts; > > I am doing practice of UCCX agent login in one button. > > As per the requirement I have created one button login. > > In resource configuration I have selected Automatic available ..ENABLE.. > > Where as after logging all the agents are showing not Ready and I have to > manually make them ready.. > > This one issue. > > Another issue I am facing..as per my script when I am dialing the UCCX > application number 2400..it playing You are transferred to agent HQPH1 and > in HQPH1 the line showing reserved (without any Ringing)and after 1-2 sec > agent showing Not ready. > > Appreciate your valuable suggestion to resolve this issue > > > Regards > Darsh > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
