It's a problem with the setup, not the config (I asked the same question a while back). The CCM doesn't see that UCCX was installed. Execute this command on the PUB CLI and you should see the IPCC pull down in the user pages appear (and see IPCC as installed under Enterprise Parameters):
run sql update processconfig set paramvalue="T" where paramname like "%nstalled" DQ d...@cisco.com Sent from my iPhone On Jun 3, 2012, at 9:51 AM, "Graham" <gnewbe...@absnt.com> wrote: > Has anyone had issues with the CCX Integration in Challenge Lab 1? According > to the lab & DSG the integration is already completed so there should have > been no work to do. The CTI ports were registered but the IPCC Extension did > not show on the End User page. I recreated both the JTAPI and RMCM accounts, > verified AXL was correct, reset AXL and CTI on the CM Servers. Reset the CCX > Engine several times and even rebooted the CCX server. Nothing changed the > issue with not being able to set Agent extensions. In CCX, going to > Tools>User Management showed all the users as well but not as agents > obviously. > > Any ideas on how to fix this kind of situation or is the lab setup improperly? > > Thanks, > Graham > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
