The phone is associated  with a user?

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Τετάρτη, 19 Δεκεμβρίου 2012 8:24 πμ
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active

hi Guys,

In the client I get the option of deskphone mode in CUPC but when I select it  
the mode does not get applied.

In show server health I see the Desk phone mode says " Partially 
Connected(Primary) - Cannot Connect to Phone".

I have checked the cti server / gateway profile and it is fine.

What else to check?

-Vir

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