all, when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to "Not Readt" state
However it never come back to "Ready state" I have config CSQ and Resource Section in UCCX to "Automatic Work = Enable" but still it won't go to Ready state until we manually do it from phone. Is that expected or I need to do something in config ? K
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