Thank you, so in exam better to use this or not ?
________________________________
From: Anthony Holloway <avhollo...@gmail.com>
To: Karen Johnson <karen.johnson...@yahoo.ca>
Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Sent: Wednesday, July 31, 2013 1:29:01 PM
Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state
There is a System Parameter in UCCX to change this behavior, but it's an "all
or nothing" setting. Use it with caution in the real world, as Most Skilled
Routing combined with this setting can keep a caller stuck on the most skilled
Agent and never seek a lower skilled Agent.
Anthony Holloway
On Wed, Jul 31, 2013 at 1:06 PM, Karen Johnson <karen.johnson...@yahoo.ca>
wrote:
>all,
>
>when i call 4000, and it will ring agent 4101. if I did not pick up the call,
>call will go to "Not Readt" state
>
>However it never come back to "Ready state"
>
>I have config CSQ and Resource Section in UCCX to "Automatic Work = Enable"
> but still it won't go to Ready state until we manually do it from phone.
>
>Is that expected or I need to do something in config ?
>
>K
>
>_______________________________________________
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>
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_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
