ccm-manager music-on-hold ephone-hunt 1 longest-idle pilot 4500 list 4101,4102 timeout 10,10 auto logout 2 dynamic *<<<<<<<<<<<<<<<<<<<<<<<<<<<<<* * ===========> But if agent gets logged out then subsequent calls will directly go to Voice mail even though there are zero calls in the queue ??*
application service app-b-acd param number-of-hunt-grps 1 param second-greeting-time 40 <<<<<<<<<<<<<<<<<<<<<< * * *=======================>I don't understand or see any difference due to this command plz clarify?? Why* *is it 40 here and 32 in the aa script that is really confusing??* param aa-hunt1 4500 param queue-len 2 param queue-manager-debugs 1 !
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