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Ok Now, I got 8 copies of this email!!!! James Stroud wrote:
*** For details on how to be removed from this list visit the *** *** CCP4 home page http://www.ccp4.ac.uk *** *** For details on how to be removed from this list visit the *** *** CCP4 home page http://www.ccp4.ac.uk ***I've been a hardcore apple user for many years. I have seen hardware problems come and go, but in general I have had ideal experiences with their equipment. For example, my 2000 (or was it 2001?) white ibook is still humping along. I put in a new 40GB hard drive and battery and installed an airport card and it should be good for a couple of more years. I'm still debating whether I should pop $120 for the aftermarket slot-loading super drive. I just used it all week while I was away on Thanksgiving. If everything I owned was as dependable as that little guy, well, I'd have a lot of old stuff.I just bought a brand new 20" imac about 1.5 months ago (with the 3 year protection program)--with my own moneey. Its been the most pleasurable computer I've ever used. Its a beautiful, elegant design, with a big crisp screen and screaming core 2 duo processors. I hope it lasts as long as the ibook. And no, I have no affiliation whatsoever with appleJames On Nov 30, 2006, at 8:10 PM, Kevin M Jude wrote:*** For details on how to be removed from this list visit the *** *** CCP4 home page http://www.ccp4.ac.uk *** OK, well I must chime in with a counter-anecdote... Terrible things started happening on Tuesday with my 2.5 year old iBook (Rev G, with 3 year extended warranty). It wouldn't boot properly, and the screen wasturning funny colors. I called tech support and spent about 30-40 minutes on the phone doing various troubleshooting; when nothing worked, the techtook my info and overnighted a box. I sent the iBook yesterday and justgot an email that it's on its way back to me - hopefully in working order.nb, although I have been obsessively rsynching my dissertation amongvarious computers, it had been a while since I'd backed up the rest of my personal files. Fortunately, before I sent my "dead" computer out, I wasable to boot it into Firewire mode and back up the hard drive to another mac. kmj On Thu, 30 Nov 2006, Steve Lane wrote:*** For details on how to be removed from this list visit the *** *** CCP4 home page http://www.ccp4.ac.uk *** Bill et al:My $0.02 (slightly off topic, but a hopefully-valuable lesson at the end).The day they became available (about 3 weeks ago) I purchased a new iPod Clip Shuffle for about $90 (not a whole lot of money, so why not),clearly a 'Rev A' piece of hardware. It completely stopped working aftertwo days - no lights, no sound, nothing. I got on the phone with Apple tech support and spent about an hour troubleshooting, at which point the tech told me that (a) it did appear that my device wasn't working, but that (b) I had to take it to an Apple store to make sure that the dock wasn't the problem (i.e. maybe the battery is dead and it's not charging - "Are you sure your USB ports are working?"). I did this - another couple of hours. After confirming that indeed the device was dead, I spent another 40 minutes on the phone getting them to send me areplacement, which they did - a replacement dock. Finally, after anotherhour or so on the phone, having spent (at that point) several hours of my time trying to get a replacement device and dealing with arrogant, cocky and condescending phone reps ("You'll have to talk to the tech support person you spoke to originally"), I said the magic words: "I want my money back."I kid you not, the change in response was *instantaneous* -- like flippinga switch. I was immediately transfered to a sales rep, who immediatelytold me that they would send a replacement device (with customized laserengraving) ASAP, and who pointed out that, "it seems like this is what we should have done in the first place." (No kidding.) The replacement arrived in 3 days, and (so far) is working fine...Again, this was for a $90 device (admittedly a brand-new product line) - I can only imagine what might happen with a laptop ;) (also a relativelynew product line) -- Steve Lane System, Network and Security Administrator Doudna Lab Biomolecular Structure and Mechanism Group UC Berkeley