Just an FYI guys. As I understand from communications I've had with a HostPro
employee who has been with the company for a couple years and is being layed off this
month, the problems are likely due to current and upcoming staffing shortages.
Additionally, through some sort of ownership deal, HostPro and Interland are now run
by virtually the same people. HostPro has about 200,000 domains hosted. It's pretty
scary to think about what will happen to the Internet at large when HostPro runs out
of operating capital. You think it's bad now? See what happens in about a year.
---mark
========================================Mark Warrick - Fusioneers.com
Personal Email: [EMAIL PROTECTED]
Business Email: [EMAIL PROTECTED]
Phone: 714-547-5386
Efax: 801-730-7289
Personal URL: http://www.warrick.net
Business URL: http://www.fusioneers.com
ICQ: 125160 / AIM: markwarric
========================================
> -----Original Message-----
> From: Jim McAtee [mailto:[EMAIL PROTECTED]]
> Sent: Sunday, August 12, 2001 6:32 PM
> To: CF-Community
> Subject: Re: Hostpro.net NOT recommended :(
>
>
> In the end, was the problem just that you needed to login using
> '[EMAIL PROTECTED]', rather than 'gel' to retrieve your email? Yeah,
> four day support issue turnaround doesn't exactly inspire confidence.
> Of course, it might well have taken them four days to figure out why
> everything was fubar. Which, once again, is kinda scary.
>
> Jim
>
> -----Original Message-----
> From: Angel Stewart <[EMAIL PROTECTED]>
> To: CF-Community <[EMAIL PROTECTED]>
> Date: Sunday, August 12, 2001 7:17 PM
> Subject: Hostpro.net NOT recommended :(
>
>
> >I am...slightly upset at the moment.
> >Yes..I'm a bit miffed.
> >
> >After Four(4) days, I only just got a response from Hostpro.net's
> customer support as to why we had no email on our entire
> >domain. POP3 accounts, and aliases were all down.
> >For over 96 hours.
> >
> >Needless to say I think this month will be our last with "Hostpro.net,
> Leader in Internet Hosting.."
> >>:(
> >
> >I mean..thi sis just rubbish! I attached the correspondence so far with
> them just so you can judge for yourself, and
> >hopefully won't make the same mistake I did and host your site there.
> >
> >A 4 Day turnaround for a screw up that was Hostpro's fault with
> something as integral to an Internet based business as
> >Email..is just ridiculous.
> >
> >I'm just waiting for the damned CFMAIL tag to fail now because I need
> to use a different SMTP server to send mail and they
> >haven't bothered to mention that either or something.
> >
> >-Gel
> >
> >------------------------------------------------------------------
> >I'm sorry,but that's just not good enough.
> >
> >If I had not made a call to your Tech Support 4 days ago our website
> would not have had any email facilities for over 96
> >hours. I was told that emails were 'supposed' to be sent out about the
> new system, but to my knowledge the owner of the
> >hosted account, nor anyone else associated with Carigamer.com, has
> received nothing about this new email system. The Admin
> >system was also not yet changed to reflect the new 'Qmail' system at
> that time.
> >
> >No warning email was sent a week, or even a few days in advance warning
> customers this changeover was occurring so in case of
> >any 'hiccups' as it was described by your tech support, customers would
> at least have a clue.
> >
> >After repeated calls to someone in your sales,I was put onto a Tech
> Support person who said that she "Could not access my
> >account right now" but that she would forward it to the 'email guys' I
> have yet to get a call from your Tech Support after
> >leaving two contact numbers and an alternate email address.This is the
> first email response I've received after over 4 days.
> >
> >I say again if I had not taken the initiative and called Netserv tech
> support (not a toll free call since we are overseas) we
> >would have had no email on our site for 4 days. Our POP3 accounts were
> down, our Aliases were down. Everything was down.
> >
> >If we had gone forward with implementing an E-Commerce solution with
> Hostpro I shudder to think what the backlash would have
> >been from anyone who had ordered any items over the last 4 days and
> received no confirmation emails, and who would have been
> >unable to contact us via email.
> >
> >That's not how we at Carigamer.com do business with our customers.
> >And it's definitely not how we expect our hosting provider to do
> business with us.
> >
> >-Angel Stewart
> >Technical Director
> >www.carigamer.com
> >Island Gaming At Its Best!(tm)
> >
> >-----Original Message-----
> >From: HostPro [mailto:[EMAIL PROTECTED]]
> >Sent: Sunday, August 12, 2001 8:46 PM
> >To: [EMAIL PROTECTED]
> >Subject: Re: NET E-mail Receiving (KMM436310V63515L0KM)
> >
> >
> >Dear Angel,
> >
> >Thank you for your inquiry.
> >
> >We thank you for your patience during the migration of your account to
> >the new Qmail system.
> >
> >After our Qmail migration we have discovered several clients with
> >similar issues about the functionality and configuration of their new
> >email interface. To help out those that may have these same inquiries
> >we have provided answers to the top questions received thus far.
> >
> >Some of you may have initially had problems with your aliases and
> >forwards when moving over to the new Qmail interface. Our technicians
> >have since corrected any issues which may have occurred and you should
> >no longer have any problems. If you are continue to have questions on
> >this matter please contact us and we will see it is properly addressed.
> >
> >This new interface also requires a simple change in your current email
> >client configuration. You will need to update your email login to
> >reflect [EMAIL PROTECTED] instead of just the username with the
> >previous email interface. The information you would need to enter
> would
> >be shown as below:
> >
> >User = [EMAIL PROTECTED]
> >Password = 'password'
> >SMTP server = hpmail.netservers.net
> >POP3 server = hpmail.netservers.net.
> >
> >For Netscape or Eudora users you may also try the following setting:
> >
> >User = username%yourdomain.com
> >
> >Please take a moment and verify that all of these settings are set
> >correctly. If at that point you still have trouble, please let us know
> >and we would be glad to take another look at it.
> >
> >We apologize for any inconvenience that you may have experienced.
> >
> >Caitlin M.
> >Technical Support
> >
> >Please do not delete any portion of this message when replying.
> >
> >Original Message Follows:
> >------------------------
> >Dear Technical Support,
> >
> >I have an issue with receiving email on my NETpro account.
> >
> > Domain: carigamer.com
> >
> >
> >The full email address is: [EMAIL PROTECTED]
> >
> >Error Message(s):
> >
> >Err- Authpassword Password rejected.
> >
> >Issue Description:
> >
> >This morning at about 7:45 I tried reading mail from my
> >[EMAIL PROTECTED] account. I received an error message saying password
> >rejected or words to that effect.
> >
> >I logged into the administrator and changed the password after this
> >error persisted at 8:00 am.
> >
> >This still did not help, so I changed the password to 'a', can't get
> >much simpler than that.
> >
> >However, at 8:46am, I am still unable to access this account,
> repeatedly
> >getting the password rejected error.
> >
> >Could you please look into this?
> >Thank you.
> >
> >-Angel Stewart
> >CIO
> >http://www.carigamer.com
> >Island Gaming At Its Best!(tm)
> >
> >
> >
> >Thank you,
> >
> >-Angel Stewart <[EMAIL PROTECTED]>
> >
> >
> >
>
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