I would try calling back a few times. Whenever I have this problem if I call back and get someone else they will give me the credit. If not I would escalate this to a manager. I did this over the weekend for Chase credit card, I did a balance transfer and they charged me a $50 fee to do it. Of course the disclaimer was buried in the documentation which I didn't see, and I called in to do it and was never told that I would be assessed a fee. So I flipped out. Took the very angry customer route. I go through the whole gamut, here is my steps.
1. Annoyed customer. Do not get beligerent with customer service because it was not that person that made the mistake. Try to sort through problem resonably. 2. Mr. Mad Customer. If customer service will not meet me in the middle, not even trying to get completely my way. This is where I point out the problems with said problem. I argue how it was not clearly worded and that they made it very difficult to realize that there would be a charge assesed. 3. Extemly Angry Customer. This is where I completely disregard customer service person and ask to speak to a manager. 4. Your worst nightmare. Rarely do I have to go to this step. This is where everything is taken to extremes. This is where I will cancel a service regardless if it's the cheapest thing in town. This is where I file a BBB complaint. This is where I write a letter to the company. You do not want to get me to this point. Especially a technology company. My opinion matters with people and you just pissed me off and I will never EVER recommend your service to anyone else. So once I went through the first three steps in you scenario, this step would be me calling Direct TV and getting satellite. Bob ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Message: http://www.houseoffusion.com/lists.cfm/link=i:5:205919 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
