Disabling rules didn't fix the problem. 

-----Original Message-----
From: SMR [mailto:[EMAIL PROTECTED] 
Sent: Monday, June 11, 2007 1:49 PM
To: CF-Community
Subject: RE: Outlook 2003

1) Still have junk email folder
2) Safe senders list is empty, just have box checked to allow people from 
contacts
3) Updates already installed, I'm up-to-date for xp and office 2003
4) Just disabled two mail rules to see if they have an affect. Will let you 
know.

+) Make sure that you still see a "Junk E-mail" folder.  I remember mine
getting deleted somehow and causing a similar issue.

+) Check your "Safe Senders" list - sometimes you can wildcard in too 
+much
mail (for example allowing mail from any ".com" domain).  Make sure your list 
isn't too permissive.

+) Go to "Help" and choose "Check for Updates".  There have been many
updates to the junk mail filter - installing one might kick things back into 
gear.

+) Check "Rules and Alerts" and make sure that there are no rules which 
+can
cause problems.  Rules can move things around and such after the spam filter 
has run.  Try disabling all rules and see if it helps - if it does reenable 
them one at a time until you find the culprit.

Those are the obvious ones off the top of my head.

If you're still having trouble you might look through the solutions center:

http://support.microsoft.com/ph/2520/en-us/

The MS Newsgroups are also excellent places to try.  You can use them via a 
(rather nice) web interface from here:

http://www.microsoft.com/office/community/en-us/default.mspx

Hope this helps!

Jim Davis






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