> I had asked you about the timeout errors before and you said it was a 
> known issue and would be fixed on this version.

I'd be interested to see where I said that, because while it certainly is 
something that can occur, there's not much I can do about it on the software 
side, other than to recommend bumping up to a VPS or dedicated plan. Or if they 
are database timeouts, working with your host to try and determine the issue. 
This is just one of those things that is par for the course when using shared 
resources. They get tied up when getting over-used and you get timeouts. 


> This one is on a shared server and some days may generate 20-50 
> timeouts at a day. I have gone onto the site during those timeouts and 
> the rest of the site is going along just fine.

That's certainly not a typical level of timeouts...depending on what the rest 
of your site does, that may help you diagnose it. CFWebstore due to the 
complexity of the software does have to do a lot of queries per page, so 
generally will tax the database more than just simple cfm pages will. You might 
want to check that your database is set to maintain connections across 
requests, or see what your host can do about monitoring for someone causing 
long-running requests that are tying up the database. I'm assuming you aren't 
using Access, that alone can certainly cause this if you get any amount of 
traffic. 

Feel free to contact me off the list if you would like additional help in 
trying to troubleshoot the problem.

--- Mary Jo


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