I am in a less-than-forgiving mood for non-payment these days. I would do everything I could do get them to pay, and pay soon. Including possibly giving them a break on the price for "unhappiness", with the understanding that the code developed and the designs are NOT theirs, and you retain the rights to reuse them.
If they in the end refuse to pay, I would replace the site with a simple "site taken down for refusal to pay", and put their contact info on the page. A definite bridge-burner, and possibly a future job loser. But as I said, I am not in a forgiving mood with scofflaws. Jerry On Mon, Feb 14, 2011 at 10:53 AM, Vivec <[email protected]> wrote: > > So I did a site for a client. > Put it up as a demo in March last year. Two months later in May they > finally > reviewed it and said that , although they had approved the design, they > didn't like it and wanted to go in a new direction. > > So that totally threw off our internal schedules etc. But we developed the > new design, showed it to them...went ahead and updated the content to fit > the new design etc. > > It took longer than it should have. But in November we put the site with > the > new design and content Live. > > Now in January when we present an invoice, the client says that they aren't > paying. Because they still are not happy with the design, and it took so > long to do. They are moving to a new developer. > > Now the site is still live on my servers, and I'm trying to negotiate the > situation via email but they aren't responding. I've given them two weeks > to > respond. > > Do I serve notice that the site will be removed from our servers in 5 days? > > Or should I adhere to the school of thought that the Customer is always > right, and be as accommodating as possible. Maybe we can work together in > the future, shake hands and move on? > > The thing is I really needed the darn payment so that pressure is > definitely > coloring the way I look at the situation. I budgeted for that payment > coming > in for January. > And I personally do not think that they have a right to refuse to pay a > cent > on the final amount; In addition to getting to keep their site up during > the > period of time another developer creates something new for them. It's win > win for them, and lose lose for me and everyone else that worked on the > job. > > To complicate matters we host another site for them as well. Do I take that > one down on Friday too? Is that a totally different issue? > > How have you all dealt with these situations. > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:334394 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
