If they signed off on the design then they owe. End of story. If they commissioned you to do another design then they owe for that too. If they refuse to pay then file a lawsuit. I'm never a fan of suing but this sounds pretty cut and dry. I wouldn't do anything with their other site though. I think that might land you in some hot water.
As a side note, I would encourage a) phased billing b) not waiting two months to bill your client after completion and c) _NEVER_ put anything live until the balance is paid in full. I'm not trying to kick you while you are down, but in the future it helps if you try to mitigate any financial risks you incur. On Mon, Feb 14, 2011 at 10:53 AM, Vivec <[email protected]> wrote: > > So I did a site for a client. > Put it up as a demo in March last year. Two months later in May they > finally > reviewed it and said that , although they had approved the design, they > didn't like it and wanted to go in a new direction. > > So that totally threw off our internal schedules etc. But we developed the > new design, showed it to them...went ahead and updated the content to fit > the new design etc. > > It took longer than it should have. But in November we put the site with > the > new design and content Live. > > Now in January when we present an invoice, the client says that they aren't > paying. Because they still are not happy with the design, and it took so > long to do. They are moving to a new developer. > > Now the site is still live on my servers, and I'm trying to negotiate the > situation via email but they aren't responding. I've given them two weeks > to > respond. > > Do I serve notice that the site will be removed from our servers in 5 days? > > Or should I adhere to the school of thought that the Customer is always > right, and be as accommodating as possible. Maybe we can work together in > the future, shake hands and move on? > > The thing is I really needed the darn payment so that pressure is > definitely > coloring the way I look at the situation. I budgeted for that payment > coming > in for January. > And I personally do not think that they have a right to refuse to pay a > cent > on the final amount; In addition to getting to keep their site up during > the > period of time another developer creates something new for them. It's win > win for them, and lose lose for me and everyone else that worked on the > job. > > To complicate matters we host another site for them as well. Do I take that > one down on Friday too? Is that a totally different issue? > > How have you all dealt with these situations. > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:334396 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
