> I hate the phone trees at customer support like that. A small company that I worked for (12 employees) had an automated menu similar to that. You could enter someone's extension and it would call them directly, but instead of going directly to that person's voice mail they wanted an "application" in front of the mailbox so that the caller could leave a message (1) back out to the menu (#), or head for the operator group (0). It was a pain to set up, but the idea was that there were no dead ends. You could try one person, go back and try someone else, then go back to the original person, then leave a message. You could spend all day going around in circles with it if you wanted to.
Personally, I think there is great value in just having a warm body answer the phone and direct the calls as needed, but they were a tech company with a receptionist who took regular breaks to smoke or walk her dog so they opted for the automated system instead. -Justin ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:337490 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
