Well it reminds me of an issue like this I saw once in tech support. I could see the site just fine, but the customer insisted he could not. I wound up escalating the issue to the owner, who did the hands on server stuff, primarily because I knew the client in question was not given to hallucinations -- he was one of our resellers and I dealt with him a lot. Turned out he was right and there was a configuration issue, but I don't remember the details as it just got crossed off my list of things to worry about.
These people of course don't know me -- I am a brand new account -- but that doesn't mean I am not at a standstill. I normally get a lot of my work done on weekends. I will give them this, they are answering the emails in 1-2 hours which is pretty durn good, except that the emails all say, your site looks normal from here. If it was a matter of router tables somewhere wouldn't some people be able to see it? Dana Doug White writes: > Coincidently, I received a call from a client today, telling me that his two web > sites were suddenly pointing to the wrong server. > > This is a situation where I furnish the DNS service for them. > > I first checked the server configuration, and found that the server > configuration had not changed. > Then I checked the DNS servers, and looked for a corrupted entry or file. None > were corrupted or changed. > Next, I tested the web sites, and like your provider, his site came up just fine > for me. > Next I did some web tracking, and the DNS propagation to the root servers had > not changed either. > Then in my Sam Spade application, I entered the name servers that RoadRunner > uses (The client is on RoadRunner) and discovered their name servers were not > updating every 24 hours as they are supposed to, consequently were not > accurately resolving the domain name. > I then called RoadRunner Tech support (Thank goodness I have a friend there, > because I am not a customer of theirs) and got him to check their name server > situation. He agreed that their primary DNS server, the one that updates all the > others was down. They did not know this because all the other name servers were > providing redundancy. He then re-booted the primary name server, and within > about an hour, it updated, and passed that on to the other servers that they > use. > Once that was accomplished, the client's web sites could be accessed again by > the client. According to the Web Stats program, his sites were receiving hits > from everyone else all along. > > I go into all this detail, partly to explain the process one has to go through > to make sure web site is online and accessible. In this case, it was no fault > of my systems or network, however, I felt the need to take ownership of the > complaint, and seek a resolution that would be satisfactory to the client. It > was a three and a half hour effort to get the job done. > > I cannot say if your provider is going through all those steps or not, but if > the DNS is pointing to the correct IP number, and your account is the same that > you have had bookmarked, then the problem is their server configuration, and > possibly in the default document section, if it is a Windows server, running > IIS. All of those steps need to be double-checked by the provider. > > I wish you luck. > > ====================================== > Stop spam on your domain, use our gateway! > For hosting solutions http://www.clickdoug.com > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > ====================================== > If you are not satisfied with my service, my job isn't done! > > ----- Original Message ----- > From: "Dana Tierney" <[EMAIL PROTECTED]> > To: "CF-Community" <[EMAIL PROTECTED]> > Sent: Sunday, June 08, 2003 11:18 PM > Subject: Re: link check, quick poll > > > | the link I posted used to work fine. I think the directory no longer points > | to it. Of course, to get this fixed, I will first have to convince them > | that something is wrong. I realize it's Sunday but they've been sending me > | email all weekend. They say that they can see the pages just fine. (arggh) > | > | Dana > | > | Doug White writes: > | > | > The next step is the question of the IP number 216.240.139.5. Is it > pointing > | > to the correct directory on the correct server? > | > > | > Next, your account "d916795.u27" is that correct? That is the key to the > | > directory pointer. > | > > | > If all of the above check out, then the problem is with their server > | > configuration. > | > > | > ====================================== > | > Stop spam on your domain, use our gateway! > | > For hosting solutions http://www.clickdoug.com > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > | > ====================================== > | > If you are not satisfied with my service, my job isn't done! > | > > | > ----- Original Message ----- > | > From: "Dana Tierney" <[EMAIL PROTECTED]> > | > To: "CF-Community" <[EMAIL PROTECTED]> > | > Sent: Sunday, June 08, 2003 7:43 PM > | > Subject: Re: link check, quick poll > | > > | > > | > | index.html > | > | > | > | Come to think of it I have been on the other side of this > | > | conversation....they are looking at the files from the computer the files > | > | are located on is what it is. Though what needs to happen to fix this I am > | > | less sure of. > | > | > | > | Dana > | > | > | > | Doug White writes: > | > | > | > | > what is the file name of your default document? index.cfm? > | > | > > | > | > If so, it is returning a 404. Same with extensions htm and html > | > | > > | > | > > | > | > > | > | > ====================================== > | > | > Stop spam on your domain, use our gateway! > | > | > For hosting solutions http://www.clickdoug.com > | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > | > | > ====================================== > | > | > If you are not satisfied with my service, my job isn't done! > | > | > > | > | > ----- Original Message ----- > | > | > From: "Dana Tierney" <[EMAIL PROTECTED]> > | > | > To: "CF-Community" <[EMAIL PROTECTED]> > | > | > Sent: Sunday, June 08, 2003 7:32 PM > | > | > Subject: Re: link check, quick poll > | > | > > | > | > > | > | > | ah, but the documents are very much there. > | > | > | > | > | > | And could be seen just fine before web services were reset. ::mumble:: > And > | > | > | I was just telling Larry that I was pleased with these people. > | > | > | > | > | > | Dana > | > | > | > | > | > | Doug White writes: > | > | > | > | > | > | > On the first link, I get an "Under construction" error message. > This > | > means > | > | > | > there is no default document in the directory, or the default > document > | > is > | > | > not > | > | > | > configured on the server. > | > | > | > > | > | > | > On the other three links I get a "404 not found" error message. > | > | > | > > | > | > | > None of these indicate a DNS configuration problem. > | > | > | > > | > | > | > ====================================== > | > | > | > Stop spam on your domain, use our gateway! > | > | > | > For hosting solutions http://www.clickdoug.com > | > | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > | > | > | > ====================================== > | > | > | > If you are not satisfied with my service, my job isn't done! > | > | > | > > | > | > | > ----- Original Message ----- > | > | > | > From: "Dana Tierney" <[EMAIL PROTECTED]> > | > | > | > To: "CF-Community" <[EMAIL PROTECTED]> > | > | > | > Sent: Sunday, June 08, 2003 12:49 PM > | > | > | > Subject: Fwd: link check, quick poll > | > | > | > > | > | > | > > | > | > | > | sorry to resend this but nobody I answered and I would really like > to > | > | > know. > | > | > | > | Tech support over there is saying it culd be a dns issue since > they > | > reset > | > | > | > | the web services, but it's been over 24 hours now. I still don't > see > | > any > | > | > of > | > | > | > | these pages, personally; they still say they do. > | > | > | > | > | > | > | > | Thanks > | > | > | > | > | > | > | > | Dana > | > | > | > | > | > | > | > | > > | > | > | > | > yet another link check, sorry. > | > | > | > | > > | > | > | > | > http://d916795.u27.0web-hosting.com/ > | > | > | > | > > | > | > | > | > I think this says under construction and the person who thinks > | > otherwise > | > | > | > | > needs to hit refresh? > | > | > | > | > > | > | > | > | > And if anyone can see something at > | > | > | > | > > | > | > | > | > http://d916795.u27.0web-hosting.com/prune1.html > | > | > | > | > http://d916795.u27.0web-hosting.com/socialsecurity.html > | > | > | > | > http://d916795.u27.0web-hosting.com/prune2.html > | > | > | > | > > | > | > | > | > please let me know. > | > | > | > | > > | > | > | > | > Thanks > | > | > | > | > Dana > | > | > | > | > > | > | > | > | > > | > | > | > | > But I don't make films > | > | > | > | > But if I did they'd have a samurai - Bare Naked Ladies > | > | > | > | > > | > | > | > | > > | > | > | > | > | > | > | > | > | > | > | > | > | > | > | > | -- > | > | > | > | Mr Jones and me > | > | > | > | We're stumbling through the barrio.... > | > | > | > | > | > | > | > | > | > | > | > > | > | > | > | > | > > | > | > | > > | > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Your ad could be here. 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