Don't apologize to me for not moving to my host, I completely understand. I remain a competitor, not the sole solution! LOL Wait 'til you see the prices for CFMX on Win2003! Those damn software licenses are climbing out of sight.! The hardware requirements are no slouch either, but for the first time we will have a two tier pricing model on Linux/Apache/CFMX and Windows2003/IIS6.0/CFMX The RedHat Linux/Apache is much less expensive in hardware requirements, and administration costs. What bites some developers is the absolute adherence to case sensivity for pages, variable names, etc. on the Linux environment. But performance seems to be better and more database options.
We are still friends :-) Your weekend situation was a good exercise of my checklist, and I am not embarrassed, cause that was one of the items I mentioned. None of us are perfect, and we all have our own problems to deal with, the open discussion makes us all better at what we do. Well, hopefully it does make us better. ====================================== Stop spam on your domain, use our gateway! For hosting solutions http://www.clickdoug.com ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 ====================================== If you are not satisfied with my service, my job isn't done! ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]> To: "CF-Community" <[EMAIL PROTECTED]> Sent: Monday, June 09, 2003 10:37 PM Subject: Re: SOLVED Re: link check, quick poll | To be fair to the new host the domain isnt transferred yet... the people | who use the site have a heart attack when they can't see the graphics or | one link doesn't work, and the LAST time we transferred the domain I had | major problems debugging an ikonboard installation and we were down for two | weeks (turned out to be an array subscript issue). So we are not | transferring the domain until the two sites are identical. | | but ya, I am not terribly good at seeing the difference between fsphvffpch | and fsphvvffpch for example... and apparently neither are they. | | And Doug, I swear, I considered ya, real hard, and my board wouldn't | authorize the increased expense. Penny wise and pound foolish, I am sure, | but its me not them getting gray hair over it, and that's the name of THAT | tune. I can transfer the domain to a new host with more capabilities, sure, | as long as it costs the same or less..... | | (wanders off to get back to her FTP client) | | Dana | | On Mon, 9 Jun 2003 22:19:48 -0500, Doug White <[EMAIL PROTECTED]> wrote: | | > Probably will, as long as they have that archaic system of server | > configuration. | > | > On mine, your domain name will find your site, no difference if it is on | > a | > Windows/IIS server. or a Linux/Apache server. | > | > I never have used those screwy set up types. | > | > Example: http://www.strictlyhodaka.com Rhode Island | > http://samcfug.org San Antonio | > http://www.treatyoakhomes.com Houston, TX | > http://www.muvclub.asn.au Melbourne, Australia | > | > | > Are all on the same server and the same IP number. Just seems easier for | > both | > the client and the administrator. | > | > ====================================== | > Stop spam on your domain, use our gateway! | > For hosting solutions http://www.clickdoug.com | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > ====================================== | > If you are not satisfied with my service, my job isn't done! | > | > ----- Original Message ----- From: "Ben Doom" <[EMAIL PROTECTED]> | > To: "CF-Community" <[EMAIL PROTECTED]> | > Sent: Monday, June 09, 2003 10:05 PM | > Subject: RE: SOLVED Re: link check, quick poll | > | > | > | Riiiiight. How could you not hav realized that when they reset your | > | webservices, your server link would change? And remember, next time, | > your | > | new server address will be | > | d928347werkjc:-(lkjiren32.u23germansubmarine.0web-hosting.com.net | > | | > | Don't forget! | > | | > | -- Ben Doom | > | Programmer & General Lackey | > | Moonbow Software, Inc | > | | > | : -----Original Message----- | > | : From: Dana Tierney [mailto:[EMAIL PROTECTED] | > | : Sent: Monday, June 09, 2003 10:38 PM | > | : To: CF-Community | > | : Subject: SOLVED Re: link check, quick poll | > | : | > | : | > | : Geesh. An exchange of emails, increasingly frustrated on both sides, | > has | > | : brought out that when they reset web services for my account the | > | : alias was | > | : also reset and my link is now | > | : d917641.u27.0web-hosting.com , instead of d916795.u27.0web- | > hosting.com. | > | : Who'd have thunk? | > | : | > | : Geesh. Anyway, I have taken my blood pressure medication now and am | > MUCH | > | : happier :) | > | : | > | : Dana | > | : | > | : | > | : | > | : On Mon, 09 Jun 2003 16:39:20 GMT, Dana Tierney | > | : <[EMAIL PROTECTED]> wrote: | > | : | > | : > Well it reminds me of an issue like this I saw once in tech | > support. I | > | : > could see the site just fine, but the customer insisted he could | > not. I | > | : > wound up escalating the issue to the owner, who did the hands on | > server | > | : > stuff, primarily because I knew the client in question was not | > given to | > | : > hallucinations -- he was one of our resellers and I dealt with | > | : him a lot. | > | : > Turned out he was right and there was a configuration issue, but I | > don't | > | : > remember the details as it just got crossed off my list of things | > to | > | : > worry | > | : > about. | > | : > | > | : > These people of course don't know me -- I am a brand new account -- | > but | > | : > that doesn't mean I am not at a standstill. I normally get a lot of | > my | > | : > work | > | : > done on weekends. I will give them this, they are answering the | > | : emails in | > | : > 1-2 hours which is pretty durn good, except that the emails all | > | : say, your | > | : > site looks normal from here. If it was a matter of router tables | > | : > somewhere | > | : > wouldn't some people be able to see it? | > | : > | > | : > Dana | > | : > | > | : > Doug White writes: | > | : > | > | : >> Coincidently, I received a call from a client today, telling | > | : me that his | > | : >> two web | > | : >> sites were suddenly pointing to the wrong server. | > | : >> | > | : >> This is a situation where I furnish the DNS service for them. | > | : >> | > | : >> I first checked the server configuration, and found that the | > server | > | : >> configuration had not changed. | > | : >> Then I checked the DNS servers, and looked for a corrupted entry | > or | > | : >> file. None | > | : >> were corrupted or changed. | > | : >> Next, I tested the web sites, and like your provider, his site | > came up | > | : >> just fine | > | : >> for me. | > | : >> Next I did some web tracking, and the DNS propagation to the root | > | : >> servers had | > | : >> not changed either. | > | : >> Then in my Sam Spade application, I entered the name servers that | > | : >> RoadRunner | > | : >> uses (The client is on RoadRunner) and discovered their name | > servers | > | : >> were not | > | : >> updating every 24 hours as they are supposed to, consequently were | > not | > | : >> accurately resolving the domain name. | > | : >> I then called RoadRunner Tech support (Thank goodness I have a | > friend | > | : >> there, | > | : >> because I am not a customer of theirs) and got him to check their | > name | > | : >> server | > | : >> situation. He agreed that their primary DNS server, the one | > | : that updates | > | : >> all the | > | : >> others was down. They did not know this because all the other | > name | > | : >> servers were | > | : >> providing redundancy. He then re-booted the primary name server, | > and | > | : >> within | > | : >> about an hour, it updated, and passed that on to the other | > | : servers that | > | : >> they | > | : >> use. | > | : >> Once that was accomplished, the client's web sites could be | > accessed | > | : >> again by | > | : >> the client. According to the Web Stats program, his sites were | > | : >> receiving hits | > | : >> from everyone else all along. | > | : >> | > | : >> I go into all this detail, partly to explain the process one has | > to go | > | : >> through | > | : >> to make sure web site is online and accessible. In this case, it | > was | > | : >> no fault | > | : >> of my systems or network, however, I felt the need to take | > | : ownership of | > | : >> the | > | : >> complaint, and seek a resolution that would be satisfactory to the | > | : >> client. It | > | : >> was a three and a half hour effort to get the job done. | > | : >> | > | : >> I cannot say if your provider is going through all those steps or | > not, | > | : >> but if | > | : >> the DNS is pointing to the correct IP number, and your account is | > the | > | : >> same that | > | : >> you have had bookmarked, then the problem is their server | > | : configuration, | > | : >> and | > | : >> possibly in the default document section, if it is a Windows | > server, | > | : >> running | > | : >> IIS. All of those steps need to be double-checked by the | > provider. | > | : >> | > | : >> I wish you luck. | > | : >> | > | : >> ====================================== | > | : >> Stop spam on your domain, use our gateway! | > | : >> For hosting solutions http://www.clickdoug.com | > | : >> ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > | : >> ====================================== | > | : >> If you are not satisfied with my service, my job isn't done! | > | : >> | > | : >> ----- Original Message ----- From: "Dana Tierney" | > <[EMAIL PROTECTED]> | > | : >> To: "CF-Community" <[EMAIL PROTECTED]> | > | : >> Sent: Sunday, June 08, 2003 11:18 PM | > | : >> Subject: Re: link check, quick poll | > | : >> | > | : >> | > | : >> | the link I posted used to work fine. I think the directory no | > longer | > | : >> points | > | : >> | to it. Of course, to get this fixed, I will first have to | > convince | > | : >> them | > | : >> | that something is wrong. I realize it's Sunday but they've been | > | : >> sending me | > | : >> | email all weekend. They say that they can see the pages just | > fine. | > | : >> (arggh) | > | : >> | | > | : >> | Dana | > | : >> | | > | : >> | Doug White writes: | > | : >> | | > | : >> | > The next step is the question of the IP number 216.240.139.5. | > Is | > | : >> it | > | : >> pointing | > | : >> | > to the correct directory on the correct server? | > | : >> | > | > | : >> | > Next, your account "d916795.u27" is that correct? That | > | : is the key | > | : >> to the | > | : >> | > directory pointer. | > | : >> | > | > | : >> | > If all of the above check out, then the problem is with | > | : their server | > | : >> | > configuration. | > | : >> | > | > | : >> | > ====================================== | > | : >> | > Stop spam on your domain, use our gateway! | > | : >> | > For hosting solutions http://www.clickdoug.com | > | : >> | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > | : >> | > ====================================== | > | : >> | > If you are not satisfied with my service, my job isn't done! | > | : >> | > | > | : >> | > ----- Original Message ----- | > From: "Dana Tierney" | > | : >> <[EMAIL PROTECTED]> | > | : >> | > To: "CF-Community" <[EMAIL PROTECTED]> | > | : >> | > Sent: Sunday, June 08, 2003 7:43 PM | > | : >> | > Subject: Re: link check, quick poll | > | : >> | > | > | : >> | > | > | : >> | > | index.html | > | : >> | > | | > | : >> | > | Come to think of it I have been on the other side of this | > | : >> | > | conversation....they are looking at the files from the | > computer | > | : >> the files | > | : >> | > | are located on is what it is. Though what needs to happen to | > fix | > | : >> this I am | > | : >> | > | less sure of. | > | : >> | > | | > | : >> | > | Dana | > | : >> | > | | > | : >> | > | Doug White writes: | > | : >> | > | | > | : >> | > | > what is the file name of your default document? | > index.cfm? | > | : >> | > | > | > | : >> | > | > If so, it is returning a 404. Same with extensions | > | : htm and html | > | : >> | > | > | > | : >> | > | > | > | : >> | > | > | > | : >> | > | > ====================================== | > | : >> | > | > Stop spam on your domain, use our gateway! | > | : >> | > | > For hosting solutions http://www.clickdoug.com | > | : >> | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > | : >> | > | > ====================================== | > | : >> | > | > If you are not satisfied with my service, my job isn't | > done! | > | : >> | > | > | > | : >> | > | > ----- Original Message ----- | > | > From: "Dana Tierney" | > | : >> <[EMAIL PROTECTED]> | > | : >> | > | > To: "CF-Community" <[EMAIL PROTECTED]> | > | : >> | > | > Sent: Sunday, June 08, 2003 7:32 PM | > | : >> | > | > Subject: Re: link check, quick poll | > | : >> | > | > | > | : >> | > | > | > | : >> | > | > | ah, but the documents are very much there. | > | : >> | > | > | | > | : >> | > | > | And could be seen just fine before web services were | > reset. | > | : >> ::mumble:: | > | : >> And | > | : >> | > | > | I was just telling Larry that I was pleased with | > | : these people. | > | : >> | > | > | | > | : >> | > | > | Dana | > | : >> | > | > | | > | : >> | > | > | Doug White writes: | > | : >> | > | > | | > | : >> | > | > | > On the first link, I get an "Under construction" error | > | : >> message. | > | : >> This | > | : >> | > means | > | : >> | > | > | > there is no default document in the directory, or the | > | : >> default | > | : >> document | > | : >> | > is | > | : >> | > | > not | > | : >> | > | > | > configured on the server. | > | : >> | > | > | > | > | : >> | > | > | > On the other three links I get a "404 not found" | > error | > | : >> message. | > | : >> | > | > | > | > | : >> | > | > | > None of these indicate a DNS configuration problem. | > | : >> | > | > | > | > | : >> | > | > | > ====================================== | > | : >> | > | > | > Stop spam on your domain, use our gateway! | > | : >> | > | > | > For hosting solutions http://www.clickdoug.com | > | : >> | > | > | > ISP rated: | > http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > | : >> | > | > | > ====================================== | > | : >> | > | > | > If you are not satisfied with my service, my job | > | : isn't done! | > | : >> | > | > | > | > | : >> | > | > | > ----- Original Message ----- | > | > | > From: "Dana | > | : >> Tierney" <[EMAIL PROTECTED]> | > | : >> | > | > | > To: "CF-Community" <[EMAIL PROTECTED]> | > | : >> | > | > | > Sent: Sunday, June 08, 2003 12:49 PM | > | : >> | > | > | > Subject: Fwd: link check, quick poll | > | : >> | > | > | > | > | : >> | > | > | > | > | : >> | > | > | > | sorry to resend this but nobody I answered and I | > would | > | : >> really like | > | : >> to | > | : >> | > | > know. | > | : >> | > | > | > | Tech support over there is saying it culd be a dns | > issue | > | : >> since | > | : >> they | > | : >> | > reset | > | : >> | > | > | > | the web services, but it's been over 24 hours | > | : now. I still | > | : >> don't | > | : >> see | > | : >> | > any | > | : >> | > | > of | > | : >> | > | > | > | these pages, personally; they still say they do. | > | : >> | > | > | > | | > | : >> | > | > | > | Thanks | > | : >> | > | > | > | | > | : >> | > | > | > | Dana | > | : >> | > | > | > | | > | : >> | > | > | > | > | > | : >> | > | > | > | > yet another link check, sorry. | > | : >> | > | > | > | > | > | : >> | > | > | > | > http://d916795.u27.0web-hosting.com/ | > | : >> | > | > | > | > | > | : >> | > | > | > | > I think this says under construction and the | > | : person who | > | : >> thinks | > | : >> | > otherwise | > | : >> | > | > | > | > needs to hit refresh? | > | : >> | > | > | > | > | > | : >> | > | > | > | > And if anyone can see something at | > | : >> | > | > | > | > | > | : >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune1.html | > | : >> | > | > | > | > http://d916795.u27.0web- | > hosting.com/socialsecurity.html | > | : >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune2.html | > | : >> | > | > | > | > | > | : >> | > | > | > | > please let me know. | > | : >> | > | > | > | > | > | : >> | > | > | > | > Thanks | > | : >> | > | > | > | > Dana | > | : >> | > | > | > | > | > | : >> | > | > | > | > | > | : >> | > | > | > | > But I don't make films | > | : >> | > | > | > | > But if I did they'd have a samurai - Bare Naked | > Ladies | > | : >> | > | > | > | > | > | : >> | > | > | > | > | > | : >> | > | > | > | | > | : >> | > | > | > | | > | : >> | > | > | > | | > | : >> | > | > | > | -- | > | > | > | Mr Jones and me | > | : >> | > | > | > | We're stumbling through the barrio.... | > | : >> | > | > | > | | > | : >> | > | > | > | | > | : >> | > | > | > | > | : >> | > | > | | > | : >> | > | > | > | : >> | > | | > | : >> | > | > | : >> | | > | : >> | > | : > | > | : | > | | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Get the mailserver that powers this list at http://www.coolfusion.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
