(laughs) hey at least now I can get the stinking forum transferred and move on with my life :) transfer the domain and... all that. They probably have some kid in there on weekends who has instructions not to escalate anything except a fire in the facility :) I will give them this though, they answered the emails....
Dana On Mon, 9 Jun 2003 23:05:35 -0400, Ben Doom <[EMAIL PROTECTED]> wrote: > Riiiiight. How could you not hav realized that when they reset your > webservices, your server link would change? And remember, next time, > your > new server address will be > d928347werkjc:-(lkjiren32.u23germansubmarine.0web-hosting.com.net > > Don't forget! > > -- Ben Doom > Programmer & General Lackey > Moonbow Software, Inc > > : -----Original Message----- > : From: Dana Tierney [mailto:[EMAIL PROTECTED] > : Sent: Monday, June 09, 2003 10:38 PM > : To: CF-Community > : Subject: SOLVED Re: link check, quick poll > : > : > : Geesh. An exchange of emails, increasingly frustrated on both sides, > has > : brought out that when they reset web services for my account the > : alias was > : also reset and my link is now > : d917641.u27.0web-hosting.com , instead of d916795.u27.0web-hosting.com. > : Who'd have thunk? > : > : Geesh. Anyway, I have taken my blood pressure medication now and am > MUCH > : happier :) > : > : Dana > : > : > : > : On Mon, 09 Jun 2003 16:39:20 GMT, Dana Tierney > : <[EMAIL PROTECTED]> wrote: > : > : > Well it reminds me of an issue like this I saw once in tech support. > I > : > could see the site just fine, but the customer insisted he could not. > I > : > wound up escalating the issue to the owner, who did the hands on > server > : > stuff, primarily because I knew the client in question was not given > to > : > hallucinations -- he was one of our resellers and I dealt with > : him a lot. > : > Turned out he was right and there was a configuration issue, but I > don't > : > remember the details as it just got crossed off my list of things to > : > worry > : > about. > : > > : > These people of course don't know me -- I am a brand new account -- > but > : > that doesn't mean I am not at a standstill. I normally get a lot of > my > : > work > : > done on weekends. I will give them this, they are answering the > : emails in > : > 1-2 hours which is pretty durn good, except that the emails all > : say, your > : > site looks normal from here. If it was a matter of router tables > : > somewhere > : > wouldn't some people be able to see it? > : > > : > Dana > : > > : > Doug White writes: > : > > : >> Coincidently, I received a call from a client today, telling > : me that his > : >> two web > : >> sites were suddenly pointing to the wrong server. > : >> > : >> This is a situation where I furnish the DNS service for them. > : >> > : >> I first checked the server configuration, and found that the server > : >> configuration had not changed. > : >> Then I checked the DNS servers, and looked for a corrupted entry or > : >> file. None > : >> were corrupted or changed. > : >> Next, I tested the web sites, and like your provider, his site came > up > : >> just fine > : >> for me. > : >> Next I did some web tracking, and the DNS propagation to the root > : >> servers had > : >> not changed either. > : >> Then in my Sam Spade application, I entered the name servers that > : >> RoadRunner > : >> uses (The client is on RoadRunner) and discovered their name servers > : >> were not > : >> updating every 24 hours as they are supposed to, consequently were > not > : >> accurately resolving the domain name. > : >> I then called RoadRunner Tech support (Thank goodness I have a > friend > : >> there, > : >> because I am not a customer of theirs) and got him to check their > name > : >> server > : >> situation. He agreed that their primary DNS server, the one > : that updates > : >> all the > : >> others was down. They did not know this because all the other name > : >> servers were > : >> providing redundancy. He then re-booted the primary name server, > and > : >> within > : >> about an hour, it updated, and passed that on to the other > : servers that > : >> they > : >> use. > : >> Once that was accomplished, the client's web sites could be accessed > : >> again by > : >> the client. According to the Web Stats program, his sites were > : >> receiving hits > : >> from everyone else all along. > : >> > : >> I go into all this detail, partly to explain the process one has to > go > : >> through > : >> to make sure web site is online and accessible. In this case, it > was > : >> no fault > : >> of my systems or network, however, I felt the need to take > : ownership of > : >> the > : >> complaint, and seek a resolution that would be satisfactory to the > : >> client. It > : >> was a three and a half hour effort to get the job done. > : >> > : >> I cannot say if your provider is going through all those steps or > not, > : >> but if > : >> the DNS is pointing to the correct IP number, and your account is > the > : >> same that > : >> you have had bookmarked, then the problem is their server > : configuration, > : >> and > : >> possibly in the default document section, if it is a Windows server, > : >> running > : >> IIS. All of those steps need to be double-checked by the provider. > : >> > : >> I wish you luck. > : >> > : >> ====================================== > : >> Stop spam on your domain, use our gateway! > : >> For hosting solutions http://www.clickdoug.com > : >> ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > : >> ====================================== > : >> If you are not satisfied with my service, my job isn't done! > : >> > : >> ----- Original Message ----- From: "Dana Tierney" > <[EMAIL PROTECTED]> > : >> To: "CF-Community" <[EMAIL PROTECTED]> > : >> Sent: Sunday, June 08, 2003 11:18 PM > : >> Subject: Re: link check, quick poll > : >> > : >> > : >> | the link I posted used to work fine. I think the directory no > longer > : >> points > : >> | to it. Of course, to get this fixed, I will first have to convince > : >> them > : >> | that something is wrong. I realize it's Sunday but they've been > : >> sending me > : >> | email all weekend. They say that they can see the pages just fine. > : >> (arggh) > : >> | > : >> | Dana > : >> | > : >> | Doug White writes: > : >> | > : >> | > The next step is the question of the IP number 216.240.139.5. > Is > : >> it > : >> pointing > : >> | > to the correct directory on the correct server? > : >> | > > : >> | > Next, your account "d916795.u27" is that correct? That > : is the key > : >> to the > : >> | > directory pointer. > : >> | > > : >> | > If all of the above check out, then the problem is with > : their server > : >> | > configuration. > : >> | > > : >> | > ====================================== > : >> | > Stop spam on your domain, use our gateway! > : >> | > For hosting solutions http://www.clickdoug.com > : >> | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > : >> | > ====================================== > : >> | > If you are not satisfied with my service, my job isn't done! > : >> | > > : >> | > ----- Original Message ----- | > From: "Dana Tierney" > : >> <[EMAIL PROTECTED]> > : >> | > To: "CF-Community" <[EMAIL PROTECTED]> > : >> | > Sent: Sunday, June 08, 2003 7:43 PM > : >> | > Subject: Re: link check, quick poll > : >> | > > : >> | > > : >> | > | index.html > : >> | > | > : >> | > | Come to think of it I have been on the other side of this > : >> | > | conversation....they are looking at the files from the > computer > : >> the files > : >> | > | are located on is what it is. Though what needs to happen to > fix > : >> this I am > : >> | > | less sure of. > : >> | > | > : >> | > | Dana > : >> | > | > : >> | > | Doug White writes: > : >> | > | > : >> | > | > what is the file name of your default document? index.cfm? > : >> | > | > > : >> | > | > If so, it is returning a 404. Same with extensions > : htm and html > : >> | > | > > : >> | > | > > : >> | > | > > : >> | > | > ====================================== > : >> | > | > Stop spam on your domain, use our gateway! > : >> | > | > For hosting solutions http://www.clickdoug.com > : >> | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > : >> | > | > ====================================== > : >> | > | > If you are not satisfied with my service, my job isn't done! > : >> | > | > > : >> | > | > ----- Original Message ----- | > | > From: "Dana Tierney" > : >> <[EMAIL PROTECTED]> > : >> | > | > To: "CF-Community" <[EMAIL PROTECTED]> > : >> | > | > Sent: Sunday, June 08, 2003 7:32 PM > : >> | > | > Subject: Re: link check, quick poll > : >> | > | > > : >> | > | > > : >> | > | > | ah, but the documents are very much there. > : >> | > | > | > : >> | > | > | And could be seen just fine before web services were > reset. > : >> ::mumble:: > : >> And > : >> | > | > | I was just telling Larry that I was pleased with > : these people. > : >> | > | > | > : >> | > | > | Dana > : >> | > | > | > : >> | > | > | Doug White writes: > : >> | > | > | > : >> | > | > | > On the first link, I get an "Under construction" error > : >> message. > : >> This > : >> | > means > : >> | > | > | > there is no default document in the directory, or the > : >> default > : >> document > : >> | > is > : >> | > | > not > : >> | > | > | > configured on the server. > : >> | > | > | > > : >> | > | > | > On the other three links I get a "404 not found" error > : >> message. > : >> | > | > | > > : >> | > | > | > None of these indicate a DNS configuration problem. > : >> | > | > | > > : >> | > | > | > ====================================== > : >> | > | > | > Stop spam on your domain, use our gateway! > : >> | > | > | > For hosting solutions http://www.clickdoug.com > : >> | > | > | > ISP rated: > http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > : >> | > | > | > ====================================== > : >> | > | > | > If you are not satisfied with my service, my job > : isn't done! > : >> | > | > | > > : >> | > | > | > ----- Original Message ----- | > | > | > From: "Dana > : >> Tierney" <[EMAIL PROTECTED]> > : >> | > | > | > To: "CF-Community" <[EMAIL PROTECTED]> > : >> | > | > | > Sent: Sunday, June 08, 2003 12:49 PM > : >> | > | > | > Subject: Fwd: link check, quick poll > : >> | > | > | > > : >> | > | > | > > : >> | > | > | > | sorry to resend this but nobody I answered and I would > : >> really like > : >> to > : >> | > | > know. > : >> | > | > | > | Tech support over there is saying it culd be a dns > issue > : >> since > : >> they > : >> | > reset > : >> | > | > | > | the web services, but it's been over 24 hours > : now. I still > : >> don't > : >> see > : >> | > any > : >> | > | > of > : >> | > | > | > | these pages, personally; they still say they do. > : >> | > | > | > | > : >> | > | > | > | Thanks > : >> | > | > | > | > : >> | > | > | > | Dana > : >> | > | > | > | > : >> | > | > | > | > > : >> | > | > | > | > yet another link check, sorry. > : >> | > | > | > | > > : >> | > | > | > | > http://d916795.u27.0web-hosting.com/ > : >> | > | > | > | > > : >> | > | > | > | > I think this says under construction and the > : person who > : >> thinks > : >> | > otherwise > : >> | > | > | > | > needs to hit refresh? > : >> | > | > | > | > > : >> | > | > | > | > And if anyone can see something at > : >> | > | > | > | > > : >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune1.html > : >> | > | > | > | > http://d916795.u27.0web- > hosting.com/socialsecurity.html > : >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune2.html > : >> | > | > | > | > > : >> | > | > | > | > please let me know. > : >> | > | > | > | > > : >> | > | > | > | > Thanks > : >> | > | > | > | > Dana > : >> | > | > | > | > > : >> | > | > | > | > > : >> | > | > | > | > But I don't make films > : >> | > | > | > | > But if I did they'd have a samurai - Bare Naked > Ladies > : >> | > | > | > | > > : >> | > | > | > | > > : >> | > | > | > | > : >> | > | > | > | > : >> | > | > | > | > : >> | > | > | > | -- | > | > | > | Mr Jones and me > : >> | > | > | > | We're stumbling through the barrio.... > : >> | > | > | > | > : >> | > | > | > | > : >> | > | > | > > : >> | > | > | > : >> | > | > > : >> | > | > : >> | > > : >> | > : >> > : > > : ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Your ad could be here. 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