Having gone through things like this on occasion (more often than I'd like to remember) I would guess that the breaking point is probably the database.
It's fairly easy to run two sites in parallel when they both attach to the same data sources. However if, for this upgrade, they significantly changed the customer database then it becomes much harder (or at least can become so). In our case this difficulty almost always came from the mainframe connections (we do a lot of daily replication from a mainframe) - the cycles just aren't there to do it for two different end sources (replication, for use, can sometimes take 4-8 hours). Another thing is remote feeds that would have to be sent to two places at once (I think each of their stores submits directly to the web databases). On the other hand there could have been an issue with the site that made them say "maybe we shouldn't let the public in here until we've sorted this out". A few days of down time is always cheaper than a lawsuit... ;^) In any case short outages for major changes isn't all that odd... and Best Buy is up and running now at least. Jim Davis > -----Original Message----- > From: Erika L. Walker-Arnold [mailto:[EMAIL PROTECTED] > Sent: Saturday, July 05, 2003 8:12 AM > To: CF-Community > Subject: RE: Yikes! Best Buy down again.. > > Gel, why are you so fascinated with BestBuy? Do you have a vested > interest or something ;) > > Obviously they've made a major decision to completely shut down (in the > beginning), then announce a "re-opening". Sure they are having technical > difficulties ... But it's not as if they are offering a service you > can't live without ... Like an online banking system. > > It's a gamble they are taking as customers that would normally turn to > them to buy stuff, have to go elsewhere ... But they aren't leaving > customers with problems or current orders adrift. They can still call in > and talk to customer service. > > Remember, sometimes bad publicity is good publicity. > > Now there's going to be an influx of people rushing back to see what the > hub bub was all about ;) > > Cheers, > Erika > > > >>| -----Original Message----- > >>| From: Angel Stewart [mailto:[EMAIL PROTECTED] > >>| > >>| I wonder if I'm allowed when my own smaller websites go > >>| down, to say,"Pffft! That ain't so bad! It even happened to Best > Buy!" :) > >>| Eee hee hee hee > >>| > >>| Think they'd make a good case study ^_^ > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
