According to my neighbor, who used work in Prod Ops for DeathStar
  Wireless (Customer Service for Customer Service), and then moved into
  management of the backend system that ran all of the helpdesk/customer
  support/billing, the switch will not change the quality of customer
  service. Only a tactical nuclear strike (causing them to rebuild from
  scratch) would help according to some of the stories he's told.

  He's in Quality Assurance now and glad of it.

  will

  <CF-QUOTE.
  "Can you hear me now?"
  </CF-QUOTE>
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