According to my neighbor, who used work in Prod Ops for DeathStar
Wireless (Customer Service for Customer Service), and then moved into
management of the backend system that ran all of the helpdesk/customer
support/billing, the switch will not change the quality of customer
service. Only a tactical nuclear strike (causing them to rebuild from
scratch) would help according to some of the stories he's told.
He's in Quality Assurance now and glad of it.
will
<CF-QUOTE.
"Can you hear me now?"
</CF-QUOTE>
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