me too Stacy, been 3 days and im starting to get testy & the headaches are killin!
----- Original Message ----- From: "Stacy Young" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Saturday, June 07, 2003 11:43 PM Subject: RE: Very unsatisfied with Macromedia's support attention ... > Hey folks, > > This is OT but I just wanted to apologize for the useless, opinionated > crap I tossed in this thread earlier. I've been off smokes for 5 days > now so I'm blaming this alter-ego on nicotine withdrawal if that's ok. > ;) > > Cheers! > > Stace > > > -----Original Message----- > From: Dave Lyons [mailto:[EMAIL PROTECTED] > Sent: Saturday, June 07, 2003 8:48 PM > To: CF-Talk > Subject: Re: Very unsatisfied with Macromedia's support attention ... > > hey Doug, I wasn't saying u were taking pot shots at MM but there were > plenty of people doing it. You have been pretty reasonable. > > im just thankful for the products and I don't complain cause they work > for > me. I just wanted to offer a different view to maybe get to a > solution:) > > but truthfully, it looks like you are getting there and I have much to > learn > & I think I will go back to learning now;) > > dave > > > ----- Original Message ----- > From: "Doug White" <[EMAIL PROTECTED]> > To: "CF-Talk" <[EMAIL PROTECTED]> > Sent: Saturday, June 07, 2003 7:56 PM > Subject: Re: Very unsatisfied with Macromedia's support attention ... > > > > Actually 2003 is out and has been for a month now. It is the most > stable > and > > easy to configure server platform in Microsoft's history. This is > being > backed > > by a huge marketing budget. The install problem I was having was with > the > JRUN > > part of updater3, and had nothing to do with how well IIS was > configured. > That > > problem was on a Win2k Server, with all the usual server stuff > installed, > ISAPI > > filters, customized port blocking (none were blocked that are used by > CFMX > or > > JRUN, plus a general complaint about all the tweaks (for want of a > nicer > > description) required to properly configure the product. I never did > get > it to > > work and abandoned the project. As an alternative, and as the owner > of a > new > > server and Win2003, I set that up and commenced to try to hack an > installation > > of CFMX on that platform. > > > > The second part of my complaint was the non-responsiveness of MM > technical > > support for installation issues and interminable delays in receiving > > communications from them. I don't think anyone was bashing MM by > expressing > > publicly their disappointment in their response to omissions from > documentation, > > and failure to provide installation support as promised when they sold > the > > software. I still feel that by getting the subject a little higher on > their > > radar screen helped immensely to get attention to the departments > where > some > > movement could be undertaken. The result was not bashing from MM but > several > > telephone calls offering to assist in getting a smooth and reliable > install on a > > hosted/multi-homed/ server. They admitted that they had not > considered > best > > practices in security configuration on hosted servers, because the > technology is > > a moving target. I still believe the end result will be a better > product, > > better installation packaging, and provisions for multiple types of > > configurations. If this is the case, the sales impact on MM will be > positive > > indeed. I can also remember when installation complaints were loud > and > clear on > > the windows operating systems, and the pun of the day described the > Blue > screen > > of death. These problems were not fixed overnight, however they did > serve > to > > focus the engineering at MS, and their operating systems have become > more > stable > > as time marches on. This is exactly the focus that MM needs to adopt, > and > I > > believe they are doing just that. The answers will not be available > overnight, > > but I am confident they will be here eventually. > > > > In my industry, the majority of developers do not know a lot about > server > > configuration, and very few server administrators know much about > development. > > There are a few developers who are also providers, but not many. A > software > > publisher must address both sides of the isle in order to be a > success. > > Pointing fingers at someone else's operating system is not productive, > when your > > product is certified by you to run on that platform. What really > worries > me is > > how many providers just took the easy way out and focused on alternate > > technology, and just dropped out of being a potential customer of MM. > You can > > count them, there are not all that many CF hosting providers, and I > feel > there > > should be more. > > The product is marketed as an alternative to java, and we all, > including > the > > publisher have the obligation of backing that up. We tell people that > RAD > is a > > reality when using CF as opposed to ASP, .NET, and pure java, but if > we > cannot > > increase the number of hosting providers, where are the gains? > > > > Another impetus to the gains expected in ColdFusionMX is that once > installed and > > stable, I expect to have a demo web site, that is completely > controlled > and > > navigated via Speech recognition, and even automatically correcting > for > errors > > in diction. This will be running on top of ColdFusionMX, using their > "under > > development" enhancements to com object support that is part of the > Red > Sky > > effort. I expect to make the microphone as integral to computing as > the > mouse > > is now. The web site will have a business purpose, even a shopping > cart > and not > > just a show place, and is currently under development ad looking for > deployment. > > > > So if you carefully read the posts in this thread, you must see that > bashing MM > > is not the object here, > > > > > > > > ====================================== > > Stop spam on your domain, use our gateway! > > For hosting solutions http://www.clickdoug.com > > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > > ====================================== > > If you are not satisfied with my service, my job isn't done! > > > > > > | > > | Dave Lyons writes: > > | > > | > umm ok > > | > And I supposed that Microsoft should "own" the problem of all the > virus's > > | > that attacks on their unsecured software. And that they should > personally > > | > send someone to every persons home who has been hit with a virus > to > retrieve > > | > their data and reformat their machines for them. Because after all > their > > | > software is faulty & unsecured, correct? > > | > > > | > > > | > By the sounds of it mayhem MM needs to be better at communicating > but > some > > | > of this bashing of them is complete Bullsh*t. > > | > > > | > I understand people are frustrated but come on! > > | > > > | > I don't know about mike yet but it looks like the problem that > Doug is > > | > having has to do with IIS stalling & last I had checked, even > though > there > > | > hasn't been a take over rumor this week, is that IIS = M$ and MM > is > not M$, > > | > therefore not MM problem to deal with. > > | > > > | > > > | > > > | > > > | > > > | > > > | > > > | > ----- Original Message ----- > > | > From: "mark brinkworth" <[EMAIL PROTECTED]> > > | > To: "CF-Talk" <[EMAIL PROTECTED]> > > | > Sent: Saturday, June 07, 2003 3:07 AM > > | > Subject: RE: Very unsatisfied with Macromedia's support attention > ... > > | > > > | > > > | > > Somebody within Macromedia should 'own' the problem, > > | > > and ensure > > | > > > > | > > a) that it is being dealt with within Macromedia > > | > > b) that the client is regularly informed as to the > > | > > status of their problem. > > | > > > > | > > That person need not be a developer. > > | > > > > | > > Cheers > > | > > > > | > > --- Angel Stewart <[EMAIL PROTECTED]> wrote: > I > > | > > completely understand how this happens. > > | > > > > > | > > > As a web developer I remember getting asked several > > | > > > times by management > > | > > > to 'call the client'...in the middle of coding > > | > > > something. > > | > > > I sat there thinking," Call the client? To say what > > | > > > that we haven't > > | > > > figured it out yet?" and most of the time went back > > | > > > to coding ;-) > > | > > > > > | > > > After reading what you're saying..I can see how the > > | > > > communication is > > | > > > important when one puts themselves in the position > > | > > > of the client. > > | > > > Though I still don't think the developers should be > > | > > > doing the calling > > | > > > ^_^ > > | > > > > > | > > > -Gel > > | > > > > > | > > > > > | > > > -----Original Message----- > > | > > > From: [EMAIL PROTECTED] > > | > > > [mailto:[EMAIL PROTECTED] > > | > > > > > | > > > Christian, > > | > > > > > | > > > I don't care to get into the middle of this but > > | > > > after reading this post > > | > > > one of your comments tended to jump out at me. The > > | > > > fact that there's > > | > > > been some internal email on the topic really doesn't > > | > > > mean squat to a > > | > > > customer who's trying to figure out WHY nobody is > > | > > > communicating with > > | > > > HIM. > > | > > > > > | > > > I've had this EXACT same problem with Macromedia > > | > > > (and other companies > > | > > > such as Microsoft, etc.) who for some reason seem to > > | > > > think it's > > | > > > perfectly ok to leave the customer hanging out > > | > > > there. I've told > > | > > > Macromedia people in the past "Look, I understand > > | > > > these things take time > > | > > > to fix. I don't care if you have an answer for me > > | > > > today but I do want > > | > > > SOME form of communication EVERY DAY, even if you're > > | > > > just calling or > > | > > > writing to tell me you don't have an answer yet. At > > | > > > least I know I > > | > > > haven't been forgotten." > > | > > > > > | > > > Seems like such a simple concept and yet many > > | > > > companies (and even people > > | > > > in > > | > > > general) just don't get it. There's absolutely no > > | > > > excuse for poor > > | > > > communication. It takes all of 30 seconds to send > > | > > > an email saying: > > | > > > > > | > > > "Hey Mr. Smith, just wanted to let you know we're > > | > > > still looking into > > | > > > this and haven't forgot about you." > > | > > > > > | > > > It's been my experience that tech support is a lot > > | > > > like web > > | > > > programming... if you give someone a "Please Wait" > > | > > > screen on a form > > | > > > submission... they're a lot more likely to wait > > | > > > patiently. If you just > > | > > > give them a blank page... they tend to hit the > > | > > > reload a lot. ;-) > > | > > > Feedback is often overlooked. > > | > > > > > | > > > Just my 2 cents. > > | > > > -Novak > > | > > > > > | > > > > > | > > > > | > > > > | > > > | > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Get the mailserver that powers this list at http://www.coolfusion.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
