if you can make it three days you can make it the rest of the way. Quitting smoking was probably the smartest thing I ever did.
Dna Dave Lyons writes: > me too Stacy, been 3 days and im starting to get testy & the headaches are > killin! > > > ----- Original Message ----- > From: "Stacy Young" <[EMAIL PROTECTED]> > To: "CF-Talk" <[EMAIL PROTECTED]> > Sent: Saturday, June 07, 2003 11:43 PM > Subject: RE: Very unsatisfied with Macromedia's support attention ... > > > > Hey folks, > > > > This is OT but I just wanted to apologize for the useless, opinionated > > crap I tossed in this thread earlier. I've been off smokes for 5 days > > now so I'm blaming this alter-ego on nicotine withdrawal if that's ok. > > ;) > > > > Cheers! > > > > Stace > > > > > > -----Original Message----- > > From: Dave Lyons [mailto:[EMAIL PROTECTED] > > Sent: Saturday, June 07, 2003 8:48 PM > > To: CF-Talk > > Subject: Re: Very unsatisfied with Macromedia's support attention ... > > > > hey Doug, I wasn't saying u were taking pot shots at MM but there were > > plenty of people doing it. You have been pretty reasonable. > > > > im just thankful for the products and I don't complain cause they work > > for > > me. I just wanted to offer a different view to maybe get to a > > solution:) > > > > but truthfully, it looks like you are getting there and I have much to > > learn > > & I think I will go back to learning now;) > > > > dave > > > > > > ----- Original Message ----- > > From: "Doug White" <[EMAIL PROTECTED]> > > To: "CF-Talk" <[EMAIL PROTECTED]> > > Sent: Saturday, June 07, 2003 7:56 PM > > Subject: Re: Very unsatisfied with Macromedia's support attention ... > > > > > > > Actually 2003 is out and has been for a month now. It is the most > > stable > > and > > > easy to configure server platform in Microsoft's history. This is > > being > > backed > > > by a huge marketing budget. The install problem I was having was with > > the > > JRUN > > > part of updater3, and had nothing to do with how well IIS was > > configured. > > That > > > problem was on a Win2k Server, with all the usual server stuff > > installed, > > ISAPI > > > filters, customized port blocking (none were blocked that are used by > > CFMX > > or > > > JRUN, plus a general complaint about all the tweaks (for want of a > > nicer > > > description) required to properly configure the product. I never did > > get > > it to > > > work and abandoned the project. As an alternative, and as the owner > > of a > > new > > > server and Win2003, I set that up and commenced to try to hack an > > installation > > > of CFMX on that platform. > > > > > > The second part of my complaint was the non-responsiveness of MM > > technical > > > support for installation issues and interminable delays in receiving > > > communications from them. I don't think anyone was bashing MM by > > expressing > > > publicly their disappointment in their response to omissions from > > documentation, > > > and failure to provide installation support as promised when they sold > > the > > > software. I still feel that by getting the subject a little higher on > > their > > > radar screen helped immensely to get attention to the departments > > where > > some > > > movement could be undertaken. The result was not bashing from MM but > > several > > > telephone calls offering to assist in getting a smooth and reliable > > install on a > > > hosted/multi-homed/ server. They admitted that they had not > > considered > > best > > > practices in security configuration on hosted servers, because the > > technology is > > > a moving target. I still believe the end result will be a better > > product, > > > better installation packaging, and provisions for multiple types of > > > configurations. If this is the case, the sales impact on MM will be > > positive > > > indeed. I can also remember when installation complaints were loud > > and > > clear on > > > the windows operating systems, and the pun of the day described the > > Blue > > screen > > > of death. These problems were not fixed overnight, however they did > > serve > > to > > > focus the engineering at MS, and their operating systems have become > > more > > stable > > > as time marches on. This is exactly the focus that MM needs to adopt, > > and > > I > > > believe they are doing just that. The answers will not be available > > overnight, > > > but I am confident they will be here eventually. > > > > > > In my industry, the majority of developers do not know a lot about > > server > > > configuration, and very few server administrators know much about > > development. > > > There are a few developers who are also providers, but not many. A > > software > > > publisher must address both sides of the isle in order to be a > > success. > > > Pointing fingers at someone else's operating system is not productive, > > when your > > > product is certified by you to run on that platform. What really > > worries > > me is > > > how many providers just took the easy way out and focused on alternate > > > technology, and just dropped out of being a potential customer of MM. > > You can > > > count them, there are not all that many CF hosting providers, and I > > feel > > there > > > should be more. > > > The product is marketed as an alternative to java, and we all, > > including > > the > > > publisher have the obligation of backing that up. We tell people that > > RAD > > is a > > > reality when using CF as opposed to ASP, .NET, and pure java, but if > > we > > cannot > > > increase the number of hosting providers, where are the gains? > > > > > > Another impetus to the gains expected in ColdFusionMX is that once > > installed and > > > stable, I expect to have a demo web site, that is completely > > controlled > > and > > > navigated via Speech recognition, and even automatically correcting > > for > > errors > > > in diction. This will be running on top of ColdFusionMX, using their > > "under > > > development" enhancements to com object support that is part of the > > Red > > Sky > > > effort. I expect to make the microphone as integral to computing as > > the > > mouse > > > is now. The web site will have a business purpose, even a shopping > > cart > > and not > > > just a show place, and is currently under development ad looking for > > deployment. > > > > > > So if you carefully read the posts in this thread, you must see that > > bashing MM > > > is not the object here, > > > > > > > > > > > > ====================================== > > > Stop spam on your domain, use our gateway! > > > For hosting solutions http://www.clickdoug.com > > > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 > > > ====================================== > > > If you are not satisfied with my service, my job isn't done! > > > > > > > > > | > > > | Dave Lyons writes: > > > | > > > | > umm ok > > > | > And I supposed that Microsoft should "own" the problem of all the > > virus's > > > | > that attacks on their unsecured software. And that they should > > personally > > > | > send someone to every persons home who has been hit with a virus > > to > > retrieve > > > | > their data and reformat their machines for them. Because after all > > their > > > | > software is faulty & unsecured, correct? > > > | > > > > | > > > > | > By the sounds of it mayhem MM needs to be better at communicating > > but > > some > > > | > of this bashing of them is complete Bullsh*t. > > > | > > > > | > I understand people are frustrated but come on! > > > | > > > > | > I don't know about mike yet but it looks like the problem that > > Doug is > > > | > having has to do with IIS stalling & last I had checked, even > > though > > there > > > | > hasn't been a take over rumor this week, is that IIS = M$ and MM > > is > > not M$, > > > | > therefore not MM problem to deal with. > > > | > > > > | > > > > | > > > > | > > > > | > > > > | > > > > | > > > > | > ----- Original Message ----- > > > | > From: "mark brinkworth" <[EMAIL PROTECTED]> > > > | > To: "CF-Talk" <[EMAIL PROTECTED]> > > > | > Sent: Saturday, June 07, 2003 3:07 AM > > > | > Subject: RE: Very unsatisfied with Macromedia's support attention > > ... > > > | > > > > | > > > > | > > Somebody within Macromedia should 'own' the problem, > > > | > > and ensure > > > | > > > > > | > > a) that it is being dealt with within Macromedia > > > | > > b) that the client is regularly informed as to the > > > | > > status of their problem. > > > | > > > > > | > > That person need not be a developer. > > > | > > > > > | > > Cheers > > > | > > > > > | > > --- Angel Stewart <[EMAIL PROTECTED]> wrote: > I > > > | > > completely understand how this happens. > > > | > > > > > > | > > > As a web developer I remember getting asked several > > > | > > > times by management > > > | > > > to 'call the client'...in the middle of coding > > > | > > > something. > > > | > > > I sat there thinking," Call the client? To say what > > > | > > > that we haven't > > > | > > > figured it out yet?" and most of the time went back > > > | > > > to coding ;-) > > > | > > > > > > | > > > After reading what you're saying..I can see how the > > > | > > > communication is > > > | > > > important when one puts themselves in the position > > > | > > > of the client. > > > | > > > Though I still don't think the developers should be > > > | > > > doing the calling > > > | > > > ^_^ > > > | > > > > > > | > > > -Gel > > > | > > > > > > | > > > > > > | > > > -----Original Message----- > > > | > > > From: [EMAIL PROTECTED] > > > | > > > [mailto:[EMAIL PROTECTED] > > > | > > > > > > | > > > Christian, > > > | > > > > > > | > > > I don't care to get into the middle of this but > > > | > > > after reading this post > > > | > > > one of your comments tended to jump out at me. The > > > | > > > fact that there's > > > | > > > been some internal email on the topic really doesn't > > > | > > > mean squat to a > > > | > > > customer who's trying to figure out WHY nobody is > > > | > > > communicating with > > > | > > > HIM. > > > | > > > > > > | > > > I've had this EXACT same problem with Macromedia > > > | > > > (and other companies > > > | > > > such as Microsoft, etc.) who for some reason seem to > > > | > > > think it's > > > | > > > perfectly ok to leave the customer hanging out > > > | > > > there. I've told > > > | > > > Macromedia people in the past "Look, I understand > > > | > > > these things take time > > > | > > > to fix. I don't care if you have an answer for me > > > | > > > today but I do want > > > | > > > SOME form of communication EVERY DAY, even if you're > > > | > > > just calling or > > > | > > > writing to tell me you don't have an answer yet. At > > > | > > > least I know I > > > | > > > haven't been forgotten." > > > | > > > > > > | > > > Seems like such a simple concept and yet many > > > | > > > companies (and even people > > > | > > > in > > > | > > > general) just don't get it. There's absolutely no > > > | > > > excuse for poor > > > | > > > communication. It takes all of 30 seconds to send > > > | > > > an email saying: > > > | > > > > > > | > > > "Hey Mr. Smith, just wanted to let you know we're > > > | > > > still looking into > > > | > > > this and haven't forgot about you." > > > | > > > > > > | > > > It's been my experience that tech support is a lot > > > | > > > like web > > > | > > > programming... if you give someone a "Please Wait" > > > | > > > screen on a form > > > | > > > submission... they're a lot more likely to wait > > > | > > > patiently. If you just > > > | > > > give them a blank page... they tend to hit the > > > | > > > reload a lot. ;-) > > > | > > > Feedback is often overlooked. > > > | > > > > > > | > > > Just my 2 cents. > > > | > > > -Novak > > > | > > > > > > | > > > > > > | > > > > > | > > > > > | > > > > | > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Host with the leader in ColdFusion hosting. Voted #1 ColdFusion host by CF Developers. Offering shared and dedicated hosting options. www.cfxhosting.com/default.cfm?redirect=10481 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
