Hi Guys, We're interested in purchasing a mail management application that will allow us to handle our mail-based customer service needs.
The system would need to be able to read in mail from our mail server, store it into a database and allow us to reply, forward, delete, and maintain a conversation history of our replies to our clients with proper date/time stamping on all events. It would also have to provide user based security so that we could limit the type of functionality that specific customer service reps could see. We'd prefer for this solution to: 1) Include modifiable and easy to understand source code (not interested in Fusebox-based solutions at this moment) 2) Preferably be CF based. Anyone know of a solution like this? Rey... -- http://www.ReyBango.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:217943 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
