Furthermore, with this company, there is not a support phone line. ALL requests, comments can only be made via email. Granted, they reply with an answer to your questions VERY quickly, but not being able to talk to someone on the phone is frustrating.
Of course, the one time I made a big enough stink that they actually called me, I couldn't understand a word of what the woman was saying, nor could I understand her supervisor. This company seems to employ many Russian-sounding techs. Just FYI. Definitely move somewhere else. I'm moving as many clients as possible within the next 6 months. Adrian Lynch wrote: > Maybe I missed it, but can we get a name for this company? > > Adrian > > -----Original Message----- > From: Russ [mailto:[EMAIL PROTECTED] > Sent: 13 February 2006 17:19 > To: CF-Talk > Subject: RE: MS Access to large at 25MB? > > > Just call them up, and ask to speak to a senior tech, and tell them you are > considering leaving because of poor service. Most companies have a few > competent people on their staff, and a bunch of junior techs which sort of > just deal with little issues. From what you've said about them, it's > obvious they don't know what they're talking about, but I'm sure if you get > a senior tech involved, they should be able to at least see through the > nonsense and possible fix the problem. (Think SeeFusion). > > Russ > >> -----Original Message----- >> From: Bryan Stevenson [mailto:[EMAIL PROTECTED] >> Sent: Monday, February 13, 2006 12:08 PM >> To: CF-Talk >> Subject: Re: MS Access to large at 25MB? >> >> Drop that ISP NOW....15 ms my arse!! >> >> and they obviously can't tell that the 1800 seconds was most likley 18 ms >> and >> not seconds....fire them now!! >> >> Cheers >> >> Bryan Stevenson B.Comm. >> VP & Director of E-Commerce Development >> Electric Edge Systems Group Inc. >> phone: 250.480.0642 >> fax: 250.480.1264 >> cell: 250.920.8830 >> e-mail: [EMAIL PROTECTED] >> web: www.electricedgesystems.com >> ----- Original Message ----- >> From: "I Cartanga" <[EMAIL PROTECTED]> >> To: "CF-Talk" <cf-talk@houseoffusion.com> >> Sent: Monday, February 13, 2006 5:05 AM >> Subject: Re: MS Access to large at 25MB? >> >> >>> Thank you everyone. Now they are saying our index page takes 1800+ >> SECONDS to >>> process??????. I put measuring tags around the offending script and >> their >>> server reported 18 ms. I emailed them the log and now they say that is >> not >>> good enough and that pages that take more than 15 ms should be removed. >>> Ray Champagne (see above) had the same issue with the same host and he >> moved >>> somewhere else. We will be doing the same as they are having stability >> and >>> performance issues with their server that they cannot resolve and they >> are >>> blaming it on their customers. >>> From talking to their support, other customers are complaining about >>> performance, I guess they chose our site to blame it on. While I am not >> a >>> great programmer and my code is not perfect, that same code has been >> running >>> on their server since 2002 without any problems. >>> >>> > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Message: http://www.houseoffusion.com/lists.cfm/link=i:4:232121 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
