Rick, A couple of things to check (I'm giving you some examples using IIS so you might need to find something equivalent in GoDaddy's DNS admin if you haven't done any of your DNS work on the server side):
You may have created a reverse-pointer record when you were modifying your DNS. To fix, you may need to change the DNS record again. If there is a box that says something like "Update Associated Pointer Record, make sure that is checked. ( You may want to do the same with the mail record you changed as well). If you have visibility to the Reverse Lookup Zones on the server, you may also want to look in your Reverse Lookup Zones for the subnet of IP's on the server for any conflicting records between the two. You can always nuke the records and recreate if you start seeing conflicts. Another thing to check is whether you have any of the sites on the server (especially the mail domain) set up with a blank Host Header value (or possibly a blank (wildcard domain) mail or A record in the GoDaddy admin). If you have more than one, it can cause these types of issues (as I've found out the hard way). Lastly, have your client open a Windows Terminal (or Network Utility on a Mac) and either "tracert yoursite.com" or Traceroute>yoursite.com respectively. You can see if any of the hops that are being made are giving you any clues to where the DNS problem is occurring. (Note - this will probably only be helpful if your server has more than one IP assigned, but even so, it might give you some information) I would also suggest contacting GoDaddy's support team, they may be able to find the problem faster than you can. HTH, Jon On Nov 27, 2006, at 10:31 PM, Rick Faircloth wrote: > Hi, all. > > This is OT, but I really need some help figuring out why > one of my clients cannot view their websites from their office. > > Everyone else in the world seems to be able to, but they can't. > > That's a big problem, because one of their "sites" is actually an > office app that I host and if they can't access it, they can't > input data, maintain contact history, get reports, etc. > > I don't want to clog up the list with the DNS stuff, so I was > wondering if there is someone who uses GoDaddy.com as their > registrar and runs their DNS by using their DNS manager. Or perhaps > someone just knowledgeable about setting up DNS could have a look > at some screen shots off list and provide some guidance. > > Things have been going well until last week when I lost my mail server > and, in trying to get it running properly, worked on my DNS. I > tried to > solve any outstanding issues pointed out by DNSReport.com. > I solved every issue that was raised by their automated check, > but since that time, my client has had problems. > > I did notice on their analysis report that my reverse DNS > points back to mail.whitestonemedia.com. That doesn't seem > right. It should be whitestonemedia.com, right? > > I'm afraid I've somehow gotten my mail server records > crossed with my A records (or CNAME records) and perhaps > that's the problem. > > But like I said, everyone else, including you guys, were able to > access the sites, but when I took my laptop over to their office > today, I couldn't access my server at all. None of the sites on it, > and couldn't even ping the IP successfully. > > I would appreciate it if anyone could offer some suggestions or > perhaps take a look at my DNS setup on GoDaddy and offer some > advice. > > Someone with suitable knowledge of DNS could probably spot > the problem(s) right off. > > Thanks, > > Rick > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:261820 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
