I'll second this as one worth looking at. I used CFTicket in a previous job, and liked it a great deal. I had to do some fairly extensive modifications (primarily adding Oracle support, and also some other business-specific features).
I found the code to be well organized and easy to work with, which is rather important if you actually intend to make modifications. Also Andrew, I think that CFTicket would work well for you based on your privacy requirements. At it's core it's e-mail driven - each "queue" in the system has a corresponding POP mail box. All e-mail correspondence is between the requester and the system, and you can set fairly granular permissions for each queue, so if it's a sensitive issue, you could put the ticket into a restricted queue to limit who can see the requesters personal info, and none of the people managing tickets ever has to have their personal info involved (since the messages come from the queue address, not an employee address). On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: > > Andrew, > > <shameless_plug> > We make CFTicket, which is written in ColdFusion and is open source (not > free, but affordable). You can see it at www.cornfeed.com. It sounds like > it does what you want, but you can check it out as there is an online demo > you can play with. > </shameless_plug> > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Create Web Applications With ColdFusion MX7 & Flex 2. Build powerful, scalable RIAs. Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJS Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272970 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
