Like I have said before.. I work with a guy who has a dedicated box at ct and it's a joke, i have never seen someone break more things (including a 3 day old loaded mbp) over their service.
As far as charging for PITA.. well my personal fav was when he needed at virtual mapping made to a folder outside the root. First they charged him $300 to "try" it and then an additional $750 to re-install cfm because they said it was the problem (of course it wasn't) and after all that they still couldn't get it done so he called HMS who helped him do it over the phone in 30 seconds. The bottom line is that if you get a bare boned server like you do at ct then you better know WTF you are doing and if you are asking what "you need to do" or "how hard it is" then you shouldn't be even attempting to do it on your own. And if you don't know any of that stuff then you shouldn't be trying to do backups or any of that either. CT servers also dont have ANY protection whatsoever on them, not even a decent firewall. "Oddly enough I've NEVER seen a dedicate host that has offered any kind of Anti-Virus or protection software standard" Mine does jim, comes with norton anti-virus. The other thing to look for or ask is how many coldfusion techs they have, i don't know about some of these other places people have mentioned but I know in several dealing with ct we had to wait until the next day or so for a cfm tech to come in. I'm not saying that you don't get good service there Jim but these people that ask and then you say well i got a ded box for $85 a month and they don't realize that that comes with no support (aka unmanaged) it also doesn't come with cfm & so if you need support and cfm you are right back up to what a managed server is anyways. Now this guy i am doing work for who has server there has no idea about running a server, his old partner did all that and so when his partner left he was left with this server. He also found out there was no firewall or av or any protection on there and the server was filled with malware and trojans. I spoke specifically with a HMS manager and was told the don't do bare servers just for that reason, they don't want that crap in their system and so they don't offer that service. So that is also something else to think about. You're a smart guy jim and you can run the server but most people can't. >> Yes Jim but if he is not satisfied with the support then common logic >> would say that he DOES need support in which case he'd be SOL at >> crystal tech because that price comes with exactly 0 support and if you >> do need support they rape and pillage you there. > >Yet again: I've never been upset with the support I've gotten I've gotten at >Crystal Tech. > >I've never been charged for it the few times I've needed to take advantage >of it. > >Perhaps they only charge pains-in-the-ass? > >Since no specifics were given I'm not sure if the original poster would fall >into the pain-in-the-ass category or not. When running your own server I >honestly can't see why you'd need support for anything but the most basic >plumbing anyway. Most everything is self-serviceable using the control >panel or management tools. And most of that is well-documented in the >knowledge base and the little that isn't tends to be covered in the forums. > >If you ignore those resources and just call support I see no reason NOT to >charge you. > >Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;192386516;25150098;k Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:302307 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
