Hi all
I'm the webmaster for jamesabrams.com. My site was down for a couple of days
last week. My experience:
* Support request emails were responded to with their quoted 24 hour turnaround.
* When I called tech support, I was asked if I'd like to give a number for a
planned call back. A tech called back a little early and shed more light on why
my site wasn't working (namely, problems with another site hosted on my server).
So, while I don't like having to tell my client his site's down, I felt I was
treated ok in this instance.
* John *
Chris Jenkins wrote:
> Yes, I've been having problems with hostcentric as well. Recently it took
> me 4 days to get an account up and running!! I've also had issues that hang
> around in support for like 3 days. I've been using another host and had
> only transferred because of their resell structure is great. I had also
> remembered that virtualscape was a great company and I figured I'd get the
> same service. It seems as if their service is going downhill. Does anyone
> know how long this has been going on, and does anyone feel as though it will
> improve shortly?
>
> -----Original Message-----
> From: CF-Talk [mailto:[EMAIL PROTECTED]]
> Sent: Sunday, August 19, 2001 4:37 AM
> To: [EMAIL PROTECTED]
> Subject: CF-Talk-list V1 #105
>
> CF-Talk-list Sun, 19 Aug 2001 Volume 1 : Number
> 105
>
> In this issue:
>
> Re: Anyone else having problems with Hostcentric?
>
> ----------------------------------------------------------------------
>
> Date: Sun, 19 Aug 2001 06:48:54 -0400
> From: Bud <[EMAIL PROTECTED]>
> Subject: Re: Anyone else having problems with Hostcentric?
> Message-ID: <p04320407b7a543e8fb05@[192.168.0.2]>
>
> On 8/17/01, JB Mentzer penned:
> >I first noticed my site was down last Saturday evening (8/11). Since
> >then, it's been up and down. Repeated emails to the support department
> >yield only 'its a hardware issue' or 'connectivity problem' type
> >answers. They won't tell me when I can expect my site to come back up.
> >
> >I've read another post about issues with their billing department (not
> >closing a closed account). Is anyone else having problems with them? My
> >site is hosted on a server named 'Virtualscape29'. Anyone else here on
> >that server?
>
> I had a client that I started hosting there about a year ago because
> they offer RealAudio server and he needed to serve up RA files. A few
> months ago I upgraded his shopping cart to my new version which uses
> client variables. About a month ago, he gets a call that they are
> going to shut his site down because it's filling up the registry with
> client variables. I get on the phone with Tech Support and tell them,
> no problem, just give me the name of your default client storage
> database. They say there is no such animal and that if I want, I can
> upgrade to SQL Server hosting. We do, and they set me up a client
> storage database with 50 MB for the data and 10 MB for the
> transaction log. I figure this shouldn't be a problem since I'm
> running about a dozen sites on my own SQL Server and with the way
> I've set up the maintenance schedule for the client storage database,
> it had never gotten to larger than 25 MB for the data and 5 MB for
> the transactions.
>
> So... within 24 hours, we're getting a message when trying to access
> the website that SQL Server can't be written to because we've reached
> the maximum size. Back on the phone with Tech Support trying to teach
> them how to set up a maintenance schedule so the database will shrink
> automatically. They gave up trying so about every 4 or 5 hours I had
> to go in through Ent. Mgr. and backup and shrink the database
> manually. That lasted all of a day. I checked and they had given me
> DBO privileges, so I just took the limit off the database size. LOL
> In the meantime, I transferred the site over to my server, also
> upgraded the cart database to SQL Server and now all is well. Even
> with his fairly busy site and the other SQL databases I have running,
> I just checked and my client storage DB is still only 25 MB for data
> and 6 MB for the transaction log.
>
> I won't be recommending HostCentric to anyone. Virtualscape was
> pretty cool to deal with and I used to recommend them.
>
> As a side note. Before we moved him I tried his RA files on my server
> to see how they'd act using http streaming. The performance is even
> better as there was occasional buffering on their server but none at
> all on mine. Strange.
>
> Sorry that was so long. Needed a good Sunday morning rant. :-D
> --
>
> Bud Schneehagen - Tropical Web Creations
>
> _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
> ColdFusion Solutions / eCommerce Development
> [EMAIL PROTECTED]
> http://www.twcreations.com/
> 954.721.3452
>
>
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