Well the "maintenance" in this context is to just handle all those little jobs that are irritants but the client needs doing - fix a spelling mistake, correct an alignment issue, add a column to a page view, change the product catalogue to allow images at a higher level than currently. all those jobs that are 30 minutes here, an hour there, 5 minutes or ten minutes there. The idea is I have to account for all that time, invoice it supply timesheets, the client has to check it. Each month the dollar value will change depending on what work i actually do.
On the other hand, the client wants a known amount each month, at least as far as all those little jobs are concerned, and wants to put me on a fixed amount per month. Some months he'll lose out, other months I will, but over a year we'll both work out ok. Development tasks - new features would be considered 'projects' and not included in teh monthly maintenance fee. That's the theory. I'm happy to embark on such a scheme - it's got benefits for me as well as the client, as long as we dont get into a punch up over whether a task is included in the monthly fee or not. I felt sure it wouldnt be a revolutionary scheme - that there would be others on such a scheme, and might share their definition of what they consider to be those maintenance tasks and what would be maintenance. I think there are clear-cut cases that are no problem defining - fix a spelling mistake is maintenance. Reskin the site or add completely new functionality is development. It's the areas near the dividing line that will end up being contentious. Thats what i was hoping to be able to define so it minimises the chances of conflict about it. Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month On Thu, Apr 3, 2008 at 12:07 PM, Andrew Scott <[EMAIL PROTECTED]> wrote: > > Mike, > > I am going to agree with Jol to a degree. > > To say bug fixes is not maintenance is a touchy area, if the bug / fix is an > oversight on the testing phase or whatever this will need to be clearly > outlined in your contract as to how to proceed there. > > > Andrew Scott > Senior Coldfusion Developer > Aegeon Pty. Ltd. > www.aegeon.com.au > Phone: +613 9015 8628 > Mobile: 0404 998 273 > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "cfaussie" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/cfaussie?hl=en -~----------~----~----~----~------~----~------~--~---
