Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile.
I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade <[email protected]> wrote: > I have a client that is using the 88XX model of phone with KEM’s. They also > have a recording profile configured and working with no issues. > However when there is a speed dial configured(either on the device or the > KEM) the call is not being recorded. When we place a packet capture on the > Nice software we do not see and packets hitting it. > Use a line and we see traffic being sent to the server. Now is it due to we > can not a recording profile on a speed dial that is causing this ? or the BIB > is not firing up when the speed dial is selected. I have not checked on the > server as of yet. > > > If we span the recording the call gets recorded. > > Leslie > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip
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