Every line has a recording profile on it. If I select the speed dial it will select the primary line. If I make a call from the primary line it records that call. It's only speed dial that's not functional.
Leslie Meade .................................................................. Mobile:778.228.4339 | Main: 604.676.5239 Email: [email protected]<mailto:[email protected]> From: Pavan K [mailto:[email protected]] Sent: Thursday, March 27, 2014 5:29 PM To: Erick Cc: Leslie Meade; cisco-voip ([email protected]) Subject: Re: [cisco-voip] Recording Proiles Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ? I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, "Erick" <[email protected]<mailto:[email protected]>> wrote: Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade <[email protected]<mailto:[email protected]>> wrote: I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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