There is even an app for this - https://itunes.apple.com/us/app/cucm-upgrade-central/id650114526?mt=8
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5 > From: btal...@gmail.com > Date: Fri, 12 Dec 2014 16:02:17 -0600 > CC: j...@warcop.com; mik...@msn.com; avholloway+cisco-v...@gmail.com; > nh...@co.fresno.ca.us; cisco-voip@puck.nether.net > To: erick...@gmail.com > > Sounds like we're all going through the same process and it's just a matter > of timing. Josh and Erick have been submitting info up front. Though it > still takes them just as long to work through licensing it sounds like it's > premigration delay so it's not as impactful. That's a viable workaround to > the documented process I guess. Thank you both for the advice. > > Sent from an Apple iOS device with very tiny touchscreen input keys. Please > excude my typtos. > > > On Dec 12, 2014, at 3:22 PM, Erick Bergquist <erick...@gmail.com> wrote: > > > > FWIW, the grace period on a 10.5 install is 180 days :) I have 174 > > days left on one I installed last week. > > > > But as Josh said, the couple I've been involved with recently have > > been done within a few days if you get stuff together ahead of time > > and push it up the chain to get done at time of migration if there are > > issues/delays. It is a error... > > > > > >> On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <j...@warcop.com> wrote: > >> I'm curious.. > >> > >> Are you guys using https://survey.opinionlab.com/survey/s?s=10422 OR > >> > >> https://tools.cisco.com/SWIFT/LicensingUI/Quickstart > >> > >> Get Other Licensing... --> Migration --> Voice Products --> And submitting > >> the ELM request? > >> > >> Prior to all of this you need to have a separate case completed to verify > >> the license count utility. This is done well in advance of the the actual > >> upgrade and gives you the case # you need to reference if there are any > >> questions. This case is your 'golden ticket' to getting the licensing files > >> submitted. > >> > >> Beyond this all of my cases are escalated to Sev2 via phone. > >> > >> -Josh > >> > >> ________________________________ > >> From: mik...@msn.com > >> To: avholloway+cisco-v...@gmail.com; j...@warcop.com; > >> nh...@co.fresno.ca.us; > >> btal...@gmail.com > >> CC: cisco-voip@puck.nether.net > >> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5 > >> Date: Fri, 12 Dec 2014 15:10:28 -0500 > >> > >> > >> I have close friends that are SE’s and if there is some magical external > >> email address that gets a faster response from GLO then we all (partners > >> and > >> customers) will benefit from it. > >> > >> > >> > >> From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] > >> Sent: Friday, December 12, 2014 2:59 PM > >> To: Mike; Josh Warcop; Haas, Neal; Bill Talley > >> Cc: cisco-voip > >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5 > >> > >> > >> > >> Have I been living in a cave, or has it always been the case, no pun > >> intended, that you can view the details of any TAC case? Can I just type > >> in > >> random numbers and see other peoples cases? If not, and I hope not, else I > >> need to start sanatizing my log files, what are you planning on doing with > >> this guy's case number if he does give it to you? > >> > >> On Fri Dec 12 2014 at 1:56:14 PM Mike <mik...@msn.com> wrote: > >> > >> Unicast me one of your case numbers I want to see how you are getting past > >> all the BS. > >> > >> > >> > >> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of > >> Josh Warcop > >> Sent: Friday, December 12, 2014 2:28 PM > >> To: Mike ; 'Haas, Neal'; 'Bill Talley' > >> > >> > >> Cc: 'cisco-voip' > >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5 > >> > >> > >> > >> No magical powers here. I don't wait around for things to happen. > >> > >> A licensing error is still an error and the clients I work with have zero > >> tolerance for this giant licensing banner popping up indicating they are > >> out > >> of compliance. > >> > >> Sent from my Windows Phone > >> > >> ________________________________ > >> > >> From: Mike > >> Sent: 12/12/2014 11:23 AM > >> To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop' > >> Cc: 'cisco-voip' > >> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5 > >> > >> I’ve never seen it take that long once you are on the new licensing > >> platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x > >> > >> Josh must have magical powers because licensing is a nightmare. > >> > >> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of > >> Haas, Neal > >> Sent: Friday, December 12, 2014 10:20 AM > >> To: 'Bill Talley'; Josh Warcop > >> Cc: cisco-voip > >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5 > >> > >> It just took us 39 days to get our licensing for 9.1.1 to 10.5 > >> > >> > >> Neal Haas > >> > >> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of > >> Bill Talley > >> Sent: Thursday, December 11, 2014 3:50 PM > >> To: Josh Warcop > >> Cc: cisco-voip > >> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5 > >> > >> I can send you a list of several SRs offline. We provide Cisco SOs, UCSS > >> contracts, Cisco.com usernames, LCU files and PLM license requests. The > >> standard response WAS 5-7 business days, but within the past two weeks the > >> standard response has increased to 10-12 business days while awaiting > >> approval from a product manager. > >> > >> Sent from an Apple iOS device with very tiny touchscreen input keys. > >> Please > >> excude my typtos. > >> > >> On Dec 11, 2014, at 5:45 PM, Josh Warcop <j...@warcop.com> wrote: > >> > >> I'm not sure what licensing team you're working with but there is a > >> specific > >> migration team for Collab products. We do several upgrades monthly for > >> clients and it has never been over 24 hours. Understanding everything that > >> needs to be done prior to engaging TAC is usually the fault of the > >> engineers > >> or client. > >> > >> SWSS Contract in place? If not still current ESW/UCSS? Have you verified > >> with UCSS support? Has LCT been submitted properly with the online form? > >> Has PUT been used properly to acquire any licensing? > >> > >> This can all be done in advance and within a day. If you can't get the > >> stuff > >> via the automated methods and open a case presenting everything properly is > >> necessary to get past level 1 GLO and to migration support. > >> > >> Like I mentioned earlier we are never two business days beyond getting ELM > >> licensed after an upgrade. > >> > >> Thanks! > >> > >> Sent from my Windows Phone > >> ________________________________ > >> From: Bill Talley > >> Sent: 12/11/2014 6:36 PM > >> To: Erick Wellnitz > >> Cc: cisco-voip > >> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5 > >> Hahahahahahahahahahaha... > >> > >> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is > >> laughable at best. Licenses have to be approved by a product manager and > >> its now increased to a 10-12 business day process. Luckily theres a > >> lengthy grace period before you're locked out of provisioning the servers. > >> > >> Sent from an Apple iOS device with very tiny touchscreen input keys. > >> Please > >> excude my typtos. > >> > >>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzv...@gmail.com> > >>> wrote: > >>> > >>> All, > >>> > >>> Quick question about licensing for CUCM/UCONN > >>> > >>> Going from 8.6 to10.5 I should be able to run the license count tool and > >>> submit to licensing along with a contract number, correct? Is there > >>> usually > >>> a long turn around time or is it still a day or less? > >>> > >>> Thanks! > >>> _______________________________________________ > >>> cisco-voip mailing list > >>> cisco-voip@puck.nether.net > >>> https://puck.nether.net/mailman/listinfo/cisco-voip > >> > >> _______________________________________________ > >> cisco-voip mailing list > >> cisco-voip@puck.nether.net > >> https://puck.nether.net/mailman/listinfo/cisco-voip > >> > >> _______________________________________________ > >> cisco-voip mailing list > >> cisco-voip@puck.nether.net > >> https://puck.nether.net/mailman/listinfo/cisco-voip > >> > >> > >> _______________________________________________ > >> cisco-voip mailing list > >> cisco-voip@puck.nether.net > >> https://puck.nether.net/mailman/listinfo/cisco-voip > >>
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
