Sorry to Grave dig here, trying to configure CPA on UCCX on 10.6(1.10000.1) with a CISCO2921/K9 on Version 15.4(3)M4, RELEASE SOFTWARE (fc1).
It appears CSCui62525 was resolved on our version of UCCX but we tried removing RTP-NTE from all dialpeers with no luck (no update messages being sent from the GW to UCCX to advise that a live human is speaking connected) Anything else we should check? TAC is next :( On Fri, Apr 11, 2014 at 4:12 AM, Ryan LaFountain (rlafount) < rlafo...@cisco.com> wrote: > Hi Michele, > > As Bill said, only TDM is supported at this time. Although CUBE recently > released support for CPA in DSPs that is not involved in call termination, > there are still some things we have to work out. > > You can track CSCui62525. When this gets integrated I hope we’ll support > CUBE for IVR-based Outbound Dialer with UCCX. > > You can also see this article which talks a little bit more about it. > > > http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html > > Thank you, > > Ryan LaFountain > Unified Contact Center > Cisco Services > Direct: +1 919 392 9898 > Hours: M - F 9:00am - 5:00pm Eastern Time > > On Apr 10, 2014, at 12:41 PM, Bill Talley <btal...@gmail.com> wrote: > > PSTN access has to be TDM. SIP trunking to telco is not supported in CCX > 9.0(2) for outbound dialer functionality. > > <replying all this time> > > > On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) < > michele.ru...@dimensiondata.com> wrote: > >> I am configuring an Outbound IVR Progressive Campaign using UCCX version >> 9.0.2 and CUBE. Is this supported? I saw a note in this got a bit worried. >> >> >> http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8 >> >> >> Thanks. >> >> >> >> >> >> Michele Russo Harttree >> >> Consultant >> >> Dimension Data NA >> >> 11730 Plaza America Drive Suite 350 >> >> Reston, Va 20190 >> >> 202-460-3965 (cell) >> >> 571-203-4007 (desk) >> >> michele.ru...@dimensiondata.com >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > -- - Nick
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