Long shot here but have you double checked that voice activity detection (VAD) is off? Thanks, Ryan From: nickolasjbr...@gmail.com Date: Thu, 15 Oct 2015 14:14:59 +1100 To: rlafo...@cisco.com Subject: Re: [cisco-voip] Outbound IVR-UCCX and CUBE CC: cisco-voip@puck.nether.net
Sorry to Grave dig here, trying to configure CPA on UCCX on 10.6(1.10000.1) with a CISCO2921/K9 on Version 15.4(3)M4, RELEASE SOFTWARE (fc1). It appears CSCui62525 was resolved on our version of UCCX but we tried removing RTP-NTE from all dialpeers with no luck (no update messages being sent from the GW to UCCX to advise that a live human is speaking connected) Anything else we should check? TAC is next :( On Fri, Apr 11, 2014 at 4:12 AM, Ryan LaFountain (rlafount) <rlafo...@cisco.com> wrote: Hi Michele, As Bill said, only TDM is supported at this time. Although CUBE recently released support for CPA in DSPs that is not involved in call termination, there are still some things we have to work out. You can track CSCui62525. When this gets integrated I hope we’ll support CUBE for IVR-based Outbound Dialer with UCCX. You can also see this article which talks a little bit more about it. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Apr 10, 2014, at 12:41 PM, Bill Talley <btal...@gmail.com> wrote: PSTN access has to be TDM. SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality. <replying all this time> On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) <michele.ru...@dimensiondata.com> wrote: I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE. Is this supported? I saw a note in this got a bit worried. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8 Thanks. Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- - Nick _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
