Hello, It's not elegant, but you can use a Set Enterprise Data step with each menu option and set a variable with a particular text value. Then, you could use the Call Custom Variables report to report against these options.
Not pretty, but gets the job done. Thanks, James On Thu, Apr 21, 2016 at 6:04 PM, <norm.nichol...@kitchener.ca> wrote: > > > I have a queue that allows callers to press 1, 2 or 3 to direct them to > other queues. Is there a way to track how many times 1, 2 or 3 is pressed. > > > > > > > > > > Thanks > > > > > > > > > > *Norm Nicholson* > > *Telecom Analyst* > > *City of Kitchener* > > *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>* > > > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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