I actually like this option, as that is exactly why those 10 meta data fields are there. However, I also agree that reporting any summarizing that data in CUIC is terrible. Count on doing that outside of CUIC, like with Excel or the like.
Also, wouldn't you already have a metric to track this? If the menu options lead the caller to three different CSQs, then your Calls Presented metric equals key presses per option. Alternatively, and not because I like it more, but because I like options, you can break your 3 CSQs out into their own triggers and/or applications, and use the call redirect step, then you'll report on calls presented to your new triggers and/or applications. On Thu, Apr 21, 2016 at 5:36 PM, James Buchanan <james.buchan...@gmail.com> wrote: > Hello, > > It's not elegant, but you can use a Set Enterprise Data step with each > menu option and set a variable with a particular text value. Then, you > could use the Call Custom Variables report to report against these options. > > Not pretty, but gets the job done. > > Thanks, > James > > On Thu, Apr 21, 2016 at 6:04 PM, <norm.nichol...@kitchener.ca> wrote: > >> >> >> I have a queue that allows callers to press 1, 2 or 3 to direct them to >> other queues. Is there a way to track how many times 1, 2 or 3 is pressed. >> >> >> >> >> >> >> >> >> >> Thanks >> >> >> >> >> >> >> >> >> >> *Norm Nicholson* >> >> *Telecom Analyst* >> >> *City of Kitchener* >> >> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>* >> >> >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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