What about on v9 with only the core CCX and Historical Reports? We don’t have
CUIC, though we’re looking to get it when we upgrade
Ben Amick
Telecom Analyst
Phone: 216-426-3535 x1104
1457 East 40th Street | Cleveland, OH 44103
bam...@humanarc.com<mailto:sbjelano...@humanarc.com> |
www.humanarc.com<www.humanarc.com%20>
[cid:image001.gif@01CEF0F8.9227CA80]
From: Ed Leatherman [mailto:ealeather...@gmail.com]
Sent: Tuesday, November 29, 2016 9:41 AM
To: Ben Amick <bam...@humanarc.com>
Cc: James Buchanan <james.buchan...@gmail.com>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Does CCX enforce licensing?
There is a license utilization hourly report in CUIC if you are running a
reasonable recent version of UCCX, which shows maximum seats used per time
period. Its under the stock reports Inbound -> System
On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick
<bam...@humanarc.com<mailto:bam...@humanarc.com>> wrote:
So realistically, I’m way overlicensed in my environment then? Right now we
have a 1:1 relationship between agents and licenses for both QM and CCX, with
agents working across 2 shifts.
Is there any report I can run to see how many concurrent users I have at peak
hours?
Ben Amick
Telecom Analyst
From: James Buchanan
[mailto:james.buchan...@gmail.com<mailto:james.buchan...@gmail.com>]
Sent: Tuesday, November 29, 2016 9:27 AM
To: Ben Amick <bam...@humanarc.com<mailto:bam...@humanarc.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Does CCX enforce licensing?
Hello,
UCCX enforces agent licenses by concurrently logged in agents. So, if you have
ten licenses and ten agents or supervisors are logged in, the eleventh login
will be rejected.
Thanks,
James
On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick
<bam...@humanarc.com<mailto:bam...@humanarc.com>> wrote:
I was curious about this, I know QM enforces licensing by not letting you
toggle in users for licensing, and I know CUCM and Unity enforce licensing
though PLM, but does UCCX enforce licensing? We’re coming up quick on our
license cap right now and I’m debating if I should be scrambling to get
licensing or just persist in current state while we’re evaluating upgrade costs.
Ben Amick
Telecom Analyst
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